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Inside Sales Associate

Vaughan Location

NEXT Supply is the new generation of supplier in wholesale Plumbing and Hydronics – setting superior standards in service, product availability and delivery. NEXT has strategically located local warehouses across and beyond the GTA, each with a full quantity of inventory and strong, strategic delivery capabilities.

Role Overview:

As an Inside Sales Associate you are responsible for ensuring that all customer quotes and orders (via phone, email, or through a Sales Representative) are entered and processed in a timely manner. Inside Sales is a front-line customer service role and is critical to the sales process cycle. This role requires the incumbent to be on-site (5 days per week).

What You Will Do:

• Quickly respond to customer questions in person, over the phone, and via email, and build strong relationships through quality service.
• Use your understanding of our products we offer to manage quotes, process orders, and find non-stock items.
• Coordinate with our warehouse and logistics teams to make sure all orders are filled correctly and on time.
• Deal with challenging customer situations with patience and expertise. Complete necessary forms if service expectations are not met.
• Monitor and update the status of current and future orders to align with customer needs.
• Carry out other duties as needed to support the team and enhance our service.

What We Require:

• At least 2 years in similar role in the industry, ideally in sales or a related field. Strong knowledge of plumbing and hydronics products.
• Ability to multitask, manage stress, and focus on details. Excellent communication and customer service skills. Knowledge of Microsoft Office and general computer use.
• Highly motivated with a strong work ethic. Able to understand customer needs and act quickly. A team player focused on collective goals.
• This position is based at our Vaughan location. A clean police record is required.

Why Join NEXT Supply?

At NEXT, we value our employees, fostering a respectful and collaborative culture that emphasizes diversity, innovation, integrity, and entrepreneurial spirit. Join our dynamic, inclusive team where you can enjoy your work, learn new skills, and grow professionally.

Application Process:

We're eager to welcome candidates who believe in excellent service and in being involved with their co-workers, customers, and the community. We appreciate all applications, however, only those selected for an interview will be contacted.

We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. We are happy to honour accommodations at any part of the recruitment process and invite you to let us know how we can help.

Requirements

• Work Permit