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BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

for VELUX Canada Inc.

Oakville, Ontario

Our Company

For more than 80 years, the VELUX Group has created better living environments for people around the world; making the most of daylight and fresh air through the roof. Our product program includes skylights, sun tunnels, roof windows, sun screening products, as well as smart home solutions. These products help to ensure a healthy and sustainable indoor climate, for work and learning, for play and pleasure.

As the VELUX Group is growing, so too are our operations at VELUX Canada. We are a strong value based company where passion, commitment, thoroughness and mutual respect are among the core values and teamwork and professionalism is essential to the way we work.

About the Job

We have an opening for a Bilingual Customer Service Representative (French/English). This unique position includes a variety of tasks ranging from phone calls (customer service + Preliminary Technical support), Fulfilling orders using SAP Business One and following up on shipments etc. The ideal candidate for this position will be a well-organized, self-motivated multi-tasker with previous customer service experience with the right balance of ambition, enthusiasm and personality.

Job Responsibilities

• Communicate with existing and new customers on a daily basis over the telephone
• Administrative duties including order entry, order tracking, following up with Courier service
• Work events and attend training sessions as required
• Other duties as assigned

Qualifications

• Previous experience is an asset in any or all: Order processing, the home building industry, inside/outside sales
• Superior commitment to customer service
• Self-management and organizational skills
• Creative thinking and problem solving
• Computer literate with knowledge of Microsoft Suite
• Strong presentation and telephone skills
• Ability to work independently as well as part of a team
• Professional appearance and attitude
• Available to work all weekdays and occasional evenings

Job Type: Full-time, Permanent

Salary: To be discussed

Benefits:

• Group health and dental insurance plan
• Vision care plan
• Long-term disability
• Life insurance and Accidental Death and Dismemberment insurance
• Employee Assistance Program (EAP)
• Company matched RRSP retirement plan
• Flexible health spending account
• Educational Assistance program
• Sick/Personal day program
• Service recognition
• Performance incentive program
• And much more

Normal Schedule: Monday to Friday, 8:00am to 4:30pm with 1 hour for lunch

This is a hybrid position requiring for employees to come to the office twice a week.

VELUX Canada Inc. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We thank you for your interest in this position. We will only reply to those candidates that are chosen for an interview.

Find out more about VELUX Canada at velux.ca

Requirements

• Work Permit