Our Customer Care team is the first point of contact for our customers. For many of our clients and their employees, this will be their first experience with Johnston Group, and our goal is to exceed their expectations of our industry-leading customer service.
Our team ensures that all incoming calls, emails and chats are responded to with extraordinary levels of customer service and in the most professional manner possible. Only those candidates who have a true passion for delivering a superior experience for our customers should apply.
The successful candidate will be responsible for responding to incoming telephone, email and chat inquiries from our customers regarding plan information, coverage, status, and eligibility for disability, dental and extended health care claims. You will receive extensive training and product knowledge development. We encourage continuous learning and professional development, and the more you learn, the more you earn! This role is a permanent full-time role which is a hybrid work model. Shift once training is completed will be Monday to Friday, 10am to 6pm.
Qualifications:
