Position: Sales Centre Manager
Reporting To: Regional General Manager
Location: Calgary North, Alberta
CE is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. CE proudly distributes the Carrier, Bryant and Payne brands of HVAC equipment for the use in Commercial and Residential markets, as well as a full-line of aftermarket parts, supplies, and accessories. CE has 36 locations across Canada. We are currently accepting internal and external applications for an Sales Centre Manager.
The Opportunity
- Oversee the sales & profitability and sale center operations goals related to EBIT, Area Sales, Area LIPI, Area ecommerce, PI accuracy for a group of Sales Centers in an assigned market
- Manage the day-to-day operations of the sales center to achieve short- and long-term sales and profit objectives
- Develop business plans for the sales center that supports the overall Region and CEC plan
- Provide leadership to the sales center employees so that they may accomplish their individual goals
- Manage and coach employees through individual development, training, performance reviews, hiring and orientation
- Participate in the recruiting process to hire and train new Counter Sales Associates and Sales Center Managers; manage the Sales Centers in the respective market to develop, coach and motivate the teams to ensure that a high professional standard is achieved, and monthly sales and EBIT targets are met
- Oversee and conduct regular audits, sales and business reviews using business intelligence (BI) tools to identify opportunities to increase sales and profitability
- Develop and maintain long term relationships with customers
- Achieve plan performance by controlling expenses, working capital and inventory levels
- Optimize customer experience through E-Commerce
- Develop sales center marketing promotions and plans
- Direct all aspects of sales center admin, including bank deposits, communications, quality initiatives, and warranty and reporting requirements
- Provide a safe working environment that encourages employee development and high customer service
- Ability to communicate both verbally and written to a wide variety of skill/knowledge levels in addition to possessing excellent presentation skills
Skills and Behaviours
- Proven experience managing a branch with proven business results
- 2 - 3 years of industrial experience, college degree in business or equivalent education and experience preferred;
- Computer literacy
- Good product knowledge preferred
- Good mathematical skills
- Excellent communication and interpersonal skills
- Strong computer skills and well organized
- Ability to motivate employees and make critical business decisions
- Enthusiastic and engaged with customers and employees
Why work for CE Canada?
- Our culture and mindset are focused on leading sustainable, ambitious, strategic growth through engagement, empowerment and accountability!
- We are a team built on trust and integrity
- We believe our people are what delivers a high level of customer experience
- We invest a lot in valuable training, best-in-class tools, and a successful value add and sales methodology
- We win and celebrate together
We offer competitive salary, incentive, and benefits such as:
- Health, Dental & Vison Care
- Life & Disability Insurance
- Travel Assistance Coverage
- Company Pension Plan with a company contribution
- Employee Assistance Program
*Carrier Enterprise Canada is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted for a job opportunity, please advise the Recruiter of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.
