Voyago is hiring a dynamic and highly effective Operations Manager for our Student Transportation division in Ottawa, Ontario.
Your Role:
Reporting directly to the General Manager, the Operations Manager is responsible for the daily operations of the Student Transportation Division. This role will manage and oversee compliance of the Key Performance Indicators while influencing customer satisfaction, increasing revenue of the division and overseeing operational effectiveness and quality. The successful candidate will be a important contact for management in key accounts and therefore a high degree of diplomacy and tact will be required.
Direct activities related to dispatching, routing, and tracking transportation
Plan, organize and manage the work of staff to ensure that the work is accomplished in a manner consistent with organizational requirements
Implement schedule and policy changes
Oversee effective school year start-up and shut-down
Collaborate with other managers and staff members in order to formulate and implement policies, procedures, goals, and objectives
Work with Health & Safety team, in cooperation with government agencies, to conduct investigations in order to determine causes of transportation accidents and incidents, to improve safety procedures
Follow up on all manners of progressive discipline
Oversee and report on KPI's for schools and charters, deficiency lists and any customer satisfaction survey
Ensure proper levels of employees by working work with the Talent Acquisition team to attract new candidates
Plan and facilitate safety meetings and bi-annual driver's meetings
Monitor spending and oversee divisional budget to ensure all expenses are consistent and in-line with approved budgets
Oversee payroll administration
Mentor, Motivate and resolve conflict management.
Customer Service
You will be the main point of contact for daily operations
You are integral in the quoting of new business and will ensure compliance to contracts
You will oversee daily operation's communication re: STS portal information, maintenance of process, validity of data within the dispatch system
You will acts as an ambassador for Voyago on and off company property and increase Voyago's visibility within the community by participating in company sponsored events
You will create and build strong customer relationships
Reporting
You are responsible for KPI's for both schools and charters
You will over see and report on customer satisfaction survey
Drivers
You will ensure your division maintains the proper levels of employee and work with the Talent Acquisition team to attract new candidates
You will manage deficiency list
You will facilitate safety meetings
You will help plan and facilitate bi-annual driver's meetings
Finance
You will monitor spending and oversee divisional budget to ensure all expenses are consistent and in-line with approved budgets
You are responsible to oversee payroll administration.
Other
You will always act as an ambassador for Voyago Transdev on and off company property
You will helps increase Voyago's Transdev's visibility within the community by participating in company sponsored events
You will help increase visibility within the community by participating in company sponsored events
Requirements
Your Profile
You posses a University or Post Secondary Degree or Equivalent
You have minimum 3 years experience in a supervisory/management role in operations environment
Your experience in Student Transportation, Medical Transport or Transportation is preferred but not mandatory
You have the ability to obtain a B class License
You posses a Clean Drivers Abstract and clear Criminal Record Search with Vulnerable Sector Search
You have excellent verbal and written communication skills
You have previous experience working in a dynamic, high demand work environment with specific deadlines, where the role required handling and maintenance of confidential and sensitive materials
You have advanced skills in all Microsoft Office applications (Word, Excel, PowerPoint, Outlook) as well as Adobe Acrobat
You have the ability to participate in and facilitate group meetings
You are willing to participate in education upgrading as required
You posses proven financial acumen
You have the ability to travel within Ontario
You have a strong business acumen and ability to clearly and succinctly communicate ideas
You are a natural people leader who is driven to ensure others are successful (Employees and Customers)
You demonstrate professional written and oral communication as well as impressive interpersonal skills
Benefits
The perks:
We offer free licence upgrade
We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff
We are an Award Winning company
As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
We focus on innovation and sustainable environmental initiatives
We support the development, work-life balance and well-being of our employees
We build a supportive corporate culture that encourages diversity and enables our people to flourish
We enable our employees to have a positive social impact by deploying sustainable mobility solutions
We offer our employees opportunities to build their own experience within a local, global Group.
Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.
We thank all applicants however only those under consideration will be contacted.
