IN ROOM DINING SERVER
What’s in it for you:
Working in the largest hotel in Vancouver
Aesthetically pleasing environment with a great team
Are you a polished, high energy and positive individual with a passion for creating excellent dining experiences for our guests? Join our team as an In Room Dining Server and play a vital role in creating memorable connections with our guests and team members by ensuring that guests receive exceptional service and convenience when dining in their rooms, contributing significantly to their overall satisfaction during their stay.
Benefits and Perks:
• Explore Travel Program
• Ongoing Associate Appreciation Events
• Dental care
• Disability Insurance
• Employee assistant program
• Extended health care
• RRSP match
• Vision care
What your day will look like:
• Greet guests warmly and create a welcoming atmosphere.
• Connect with guests and customers to understand how to enhance their dining experience and increase revenue/use suggestive selling techniques to enhance the dining experience and increase revenue.
• Take orders accurately and answer any questions about the menu and offer recommendations and provide information about daily specials.
• Address guest concerns and ensure their satisfaction throughout the dining experience.
• Enter orders into the POS system accurately, ensuring special requests or dietary restrictions are communicated to the kitchen and verifying with the guest both the order, room number, and time it will be delivered by.
• Coordinate with the kitchen staff to ensure timely and accurate delivery of food orders.
Your experience and skills include:
• Must have Serving it Right and Food Safe Level 1 Certification.
• Maintain a comprehensive understanding of the menu, including ingredients and preparation method and food and alcoholic beverages.
• Be prepared to explain menu items, including potential allergens and dietary options.
• Skillfully recommend additional items such as appetizers, desserts, or specialty drinks.
• Recommend wine pairings, offers fresh items in season and sells in accordance to Chefs recommendations.
• Deliver orders to guest rooms promptly, maintaining professionalism and ensuring food is presented attractively.
• Handle meal presentation with care, ensuring it matches the guest’s order and expectations.
• Accurately process guest payments, handling cash and credit card transactions and provide guests with itemized bills and process room charge payments efficiently.
• Maintain proper condition and cleanliness of in-room dining areas and servicing equipment and assist in general cleanliness of the Room Service Area.
• Remove trays and tables from guest rooms and hallways.
• Adhere to food safety and sanitation guidelines throughout all stages of services to maintain a hygienic and safe environment for guests and staff.
• Listen to guest feedback and address any concerns promptly and professionally and escalate complex issues to the appropriate management personnel.
• Ensure station and order set-ups are complete and perform various side duties as assigned by the F&B Manager.
To note:
• Complete job description will be presented at the time of job offer
DIVERSITY
Wall Centre Hotels is committed to diversity and inclusion in the workplace. Wall Centre Hotels, through education, review and engagement is achieving a work environment that is fair and just for all associates and where all associates are valued for the diversity they bring to the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, disability, and age.
The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves; located in the heart of the city and at Vancouver’s airport, surveying the magnificent natural elements that combine to make Vancouver one of the most beautiful cities in the world. We are proud to be Vancouver built, Vancouver owned, and Vancouver run.
A wall is only as strong as those that build it. Our associates are brought together by the fundamental sense of self-worth they derive from helping others. While each person’s talents are a credit, it is an individual’s commitment to the group effort that creates excellence.
Our foundation is exceptional people, and our passion is supporting them to succeed and exceed. More so than experience or education, it is a unanimous enthusiasm that is most highly valued. For those who work hard and consistently display positive attitude and aptitude, the opportunities for growth are endless.
