College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Tasks
Evaluate daily operations
Monitor staff performance
Plan and organize daily operations
Set staff work schedules
Supervise staff
Train staff
Organize and maintain inventory
Ensure health and safety regulations are followed
Address customers' complaints or concerns
Provide customer service
Supervision
3-4 people
Experience
2 years to less than 3 years
Support for persons with disabilities
Provides awareness training to employees to create a welcoming work environment for persons with disabilities
Support for newcomers and refugees
Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
Offers mentorship programs that pair newcomers and/or refugees with experienced employees
Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
Support for youths
Offers on-the-job training tailored to youth
Support for Veterans
Offers mentorship, coaching and/or networking opportunities for Veterans
Provides awareness training to employees to create a welcoming work environment for Veterans
Support for Indigenous people
Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
Support for mature workers
Applies hiring policies that discourage age discrimination
Supports for visible minorities
Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
