Reporting to the Team Lead, Server Operations, Technology, and Innovation, the Intermediate Server Analyst (Infrastructure) shall be responsible for day-to-day operations within the *** (GoA) Server Environment, focusing on Windows virtual server support activities.
The role is to assist in the daily operational support of a virtual server environment, with a focus on a VMware virtualized hosting infrastructure.
Excellent customer focus and client service skills, a proven ability to function in both individual and team environments, and exceptional technical troubleshooting and problem resolution skills are desired.
The contracted resource must adhere to existing GoA policies, procedures, standards, guidelines, and practices.
Duties:
Responsible for proactively maintaining and improving the server core infrastructure functionality and working within existing procedures and guidelines to meet client business requirements.
Perform problem diagnosis, troubleshooting, and resolution.
Perform hardware and OS installations, migrations and/or upgrades.
Plan for software and hardware upgrades and/or migrations.
Develop and maintain documentation.
Maintain operating systems and associated infrastructure software.
Develop system-related procedures.
provide cross-training and knowledge transfer to other server team members on relevant aspects of hardware and software support.
