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Infosys is seeking a Dynamics 365 FO Commerce. This position will interface with key stakeholders and apply technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design; play an important role in creating the high level design artifacts; deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty. This is an opportunity to be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Required Qualifications :

• Candidate must be located within commuting distance of Calgary, Alberta or be willing to relocate to the area. This position may require travel.
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 7 years of Information Technology experience.
• Candidates authorized to work for any employer in Canada without employer based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualification :

• 7 years of Technical Escalation Support experience (in a Tier 2/3 environment) including experience in a customer-facing or customer technical support role
• Augment Supportability PM & Beta Engineer capacity across product area PODs not currently covered and/or assist with existing SPMs and provide assistance as needed.
• Have demonstrated ability (implementation, technical troubleshooting and/or development) within the assigned POD Product area:

Dynamics 365 Customer Engagement

Dynamics 365 CE Platform

• Gather support data and identify trends from that data related to future deflection (self-help, product improvements) and/or support readiness.
• Share data-driven trend analysis and deflection/readiness opportunities with Support team and Engineering stakeholders.
• Engage Support team Delivery and/or Engineering stakeholders to identify and document development action plans and govern those plans to completion.
• Author, publish and maintain content that aligns with self-help and support readiness needs per above action plans.
• Customer Engagement experience with Dynamics 365 or a competitive cloud product
• D365FO architecture including deployment processes and telemetry.
• SQL development knowledge with deep query and schema knowledge
• Deep D365 FO SDK knowledge (writing and troubleshooting)
• Demonstrated Azure stack technology (IaaS, Microservice Apps, SQL Azure)
• Familiarity with development: tools, language, process, methods, troubleshooting
• Memory dump tooling and analysis
• Development/Coding
• Experience with Visual Studio development languages, PowerShell, CLI, git.
• Service engineering and/or DevOps experience at internet scale involving user data and/or software development for an enterprise level product.
• Network troubleshooting and tool usage (Fiddler, Wireshark, Netmon, etc.)
• Have demonstrated Leadership - handle technically challenging and politically hot customer situations.
• Excellent spoken and written English communication skills.
• Superior problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems and develop solutions.
• Ability to work collaboratively with the Engineering teams to drive architectural changes throughout the environments to improve stability of each environment.
• Outstanding partnering capabilities.
• Ability to drive product/service improvements in core technical focus area.
• Logical and Critical thinking and demonstrated success in dealing with ambiguity and problem definition under continual deadline constraints.
• Passion for technology and customer support
• Ability to partner within virtual teams towards executing on multiple technical initiatives simultaneously.
• Work directly with our Dynamics Product Group to provide world-class engineering support at a product component level.
• Perform complex product debugging and remediation when needed; working alongside the development teams to drive Support incident resolution for configuration, code, or other service deficiencies impacting customers.
• Supportability PM are not expected to write product code; however, should be able to apply their code skills and understanding towards efficiently resolving Support issues as appropriate.
• The position is primarily “behind the scenes” providing engineering support to the Support teams on Support incidents that require Product Group engagement. At the same time, individuals should be capable and prepared to periodically engage directly with customers to help facilitate incident resolution as appropriate.

Requirements

• Work Permit