Cultivating Customer Experience and Relations: Fostering positive customer service interactions to enhance the overall shopping experience, increase basket size, encourage repeat business, and boost customer foot traffic.
Achieving Key Performance Indicators (KPIs): Delivering results in critical areas such as sales, profitability, costing, customer footfall, basket size, and safety standards.
Providing Leadership and Team Support (up to 12 reports, including 2 supervisors): Offering guidance and leadership to the team by providing coaching, training, and direction on daily priorities and essential tasks. Ensuring adherence to standards and following up to confirm completion.
Managing Team Operations: Overseeing hiring processes, conducting training sessions, creating schedules, leading performance evaluations, and, if necessary, managing disciplinary procedures. Identifying talent within the team and fostering employee development opportunities.
Maintaining Operational Excellence: Demonstrating comprehensive knowledge of all store operations and implementing strategies to ensure compliance with health and safety protocols, optimal merchandising practices, cleanliness standards, and overall store presentation.
Implementing Inventory Controls: Establishing and enforcing proper inventory management practices to minimize shrinkage and maximize inventory compliance.
Managing Store Costs: Monitoring and controlling expenses throughout the store to ensure efficient cost management and profitability.
Promoting Positive Interactions: Interacting with others in a respectful and accepting manner, maintaining a positive attitude even in challenging situations, utilizing de-escalation techniques as necessary, and serving as a role model for organizational values.
Collaborating with Head Office Departments: Working closely with various departments at the head office, including Human Resources, Finance, Supply Chain, and Marketing, to ensure alignment with company goals and objectives.
Skills the Client is Looking For:
Completion of College or University Degree or Diploma (Ideally in a business, marketing or related field).
Ideally 3+ years of cumulative experience in a related environment – where leadership, operational and relationship management skills were demonstrated and developed.
Experience in the food service / wholesale industry (B2B) strongly preferred.
Strong overall computer skills – comfortable with Microsoft Office Suite (Excel, Word, etc.), Warehouse Management and Point of Sales systems.
Operations Management: able to maintain consistent oversight of store functions, delegating and following up with staff to ensure efficiency and performance is optimized and company standards upheld.
Customer / Sales Focus: Demonstrated ability to facilitate a customer-centric environment - driving sales by delivering attentive service, personalized interactions, and proactive problem-solving to ensure customer satisfaction and loyalty.
Work Environment, Compensation & Benefits
Type of Role: Full-time permanent – 48 hours (6 days) /week
Store Hours: Mon-Fri 8:30am – 5:30pm, weekends reduced hours.
Travel: Occasional travel to head office for management meetings/training or assistance at other A1 locations.
Work Environment:
Occasionally lifting (up to 50 lbs).
Ability to climb ladder.
Constantly on feet- walking/standing/climbing.
May be working in refrigerated area.
Noise level may exceed 80 decibels.
Compensation: Salary, health & dental benefits, annual performance based bonus.
