The Saskatchewan Liquor & Gaming Authority is seeking an experienced, innovative, and self-motivated individual to join its dynamic Information Technology Branch as a permanent full-time Technical Analyst (Server).
Reporting to the Technical Supervisor, the Technical Analyst provides tier 2 technical support, with the primary focus on the SLGA’s server infrastructure and secondary support of client, network, printer and peripheral hardware and software. This position receives direction from the Technical Supervisor and Server Architect responsible for following Information Technology Infrastructure Library (ITIL) based support processes. Core functions of the job include: the installation, configuration and maintenance of all server hardware and software; participating in weekend maintenance rotation.
Core Competencies (Job Family – Technical)
Accountability (Level A) –Takes responsibility for one’s own actions, behaviours, and commitments.
Communication (Level A) – Clearly presents and receives information.
Customer Service Excellence (Level B) – Anticipates problems and resolves issues.
Adaptability (Level B) – Adapts behaviours and approaches to address specific situations
Teamwork (Level A) – Participates in team or group activities.
Job Duties
Installing, configuring, coordinating, and administering SLGA’s server environment including server hardware, network operating systems, workstation application software performing backup requirements as designed by the organization.
Tier II escalation for the help desk analysts to provide resolution or assistance on incidents that cannot be resolved at first-level support.
Providing technical support for deskside and related systems or peripherals within SLGA including software and hardware problem determination and resolution. Consults with other information technology resources as required.
Monitoring and testing of related systems and elements to ensure reliability and integrity of computer environments. Investigation of known problems and escalation when required.
Ensuring internal customers are guided and knowledgeable on SLGA policies and procedures related to LAN and deskside environment. This includes password protection, storage of data, software licensing, service availability, data back up and service level targets.
Creating, deleting, and disabling of all SLGA’s user accounts. This pertains to the network access as well as all system access.
Enhancing and developing quality support methods and communication skills through coaching feedback and other developmental approaches
Researching, resolving, and responding to questions received via telephone and email, while returning calls in a timely manner in accordance with current standards
Acquiring and maintaining current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers.
Changing all security codes/passwords for systems upon changes in SLGA’s Information Technology Branch personnel
Reporting on system availability and all period related statistics, indicating problems, and trend
Adhering to change management and problem management processes as administered by SLGA.
Performing Daily, Weekly and Monthly checks for the server environment
Monthly reporting on server infrastructure, patching and vulnerability management.
Technical Knowledge and Qualifications
Typically, the knowledge and abilities required for this position are gained through a combination of education from a recognized educational institution as well as several years of relevant experience in a technology environment that encompasses the configuration, implementation, and support of Microsoft server systems and VMware.
The ability to follow and write detailed technical materials, diagnose technical problems, and apply technical instructions is also required.
Relevant and current certification is an asset.
Knowledge of ITIL processes and procedures
Experience in the following:
Microsoft Server environments
VMware
Nutanix
Active Directory
Veeam backup and restores
Scripting
WSUS
Azure
Group Policy
Zerto
M365 Admin
Barracuda and MS Exchange
Working Conditions
Office environment/setting
Required to lift and carry up to 23 kg (50lbs)
May be required to work in confined spaces
Work approved overtime hours and on weekends
Risk of exposure to electrical hazards
Travel as required
On-Site
To Apply Questions can be directed to Human Resources at hr@slga.com.Both your cover letter and resume will be used in the screening process. You must clearly indicate how you meet the required qualifications and competencies listed above.
The successful candidate will be subject to SLGA’s Criminal Record Check and Code of Conduct Policies.
