Join one of Canada's premier nightlife destinations in Toronto, renowned for its vibrant atmosphere, cutting-edge music, state-of-the-art sound and lighting systems, and exceptional customer experiences. This impressive multi-level venue with a large main room, multiple bars, and VIP areas, has a capacity for thousands of patrons. They are currently seeking a General Manager responsible for the day-to-day operations, facilities and inventory. They seek a senior leader in the hospitality or entertainment industry, preferably in a nightclub or similar venue to orchestrate a very large team, maintaining the club's high standards of service, driving revenue growth, and creating an inclusive and exciting atmosphere for patrons and staff alike. The salary range is $130-150K.
DESCRIPTION
- Develop and implement strategies to optimize revenue, including bar sales, ticket sales, and VIP experiences.
- Ensure compliance with all relevant laws, regulations, and licensing requirements.
- Manage inventory, ordering, and supplier relationships to ensure sufficient stock levels and cost-effectiveness.
- Oversee marketing and promotional activities to attract new customers and retain existing ones.
- Foster a positive and inclusive work environment, promoting teamwork, professionalism, and a commitment to excellence.
- Collaborate with ownership and senior management to set goals, track performance, and drive continuous improvement.
- Establish the overall company vision for the implementation of the internal operations.
- Develop and implement new business strategies for creating or improving processes and procedures to improve corporate performance.
- Ensure that goals and objectives are met and that corrective action is taken when necessary.
- Meet regularly with department heads or business unit leaders and facilitate the resolution of problems between business units or departments.
- Ensure that personnel attain quality and service standards established by the company.
- Responsible for recruitment, hiring, terminations, and performance management for administrative staff.
- Demonstrate positive leadership and establish and demonstrate a strong business ethic in relationships with employees, suppliers, and clients.
- Enhance and develop policies, procedures, and service systems to support the company in the pursuit of its goals.
- Departmental budget preparation and conducting monthly financial assessments.
- Monitor financial performance to ensure the department is meeting or exceeding budgetary commitment.
- Analyse and report on the department’s daily, monthly, and annual key performance indicators on industry trends.
- Develop and implement strategies in order to improve the financial performance of different departments.
- Handle customer enquiries and complaints received from clients and contribute to the solutions of these problems.
- Analyze the customer’s concern and present options to solve their issue.
- Update resources and processes in order to improve customer service.
- Analyse and monitor principal customer service positions.
- Review and use the monthly profit and loss statements to ensure expense control and to establish departmental goals.
- Examine reports (e.g., inventory, sales and daily reports) to determine the operational activities of the company and to maximize performance.
- Ensure that all reporting employees adhere to company policies and procedures.
- Hire, train and manage all club staff.
- Manage inventory.
- Responsible for maintaining the operating hours of the club; opening and closing the venue.
REQUIREMENTS
- Diploma or degree in operations management, business, or a related field.
- Minimum of 5 years of management experience in the hospitality or entertainment industry, preferably in a nightclub or similar venue.
- Proven track record of success in driving revenue growth, managing budgets, and delivering exceptional customer experiences.
- Strong leadership skills, with the ability to motivate and inspire a diverse team.
- Excellent communication and interpersonal abilities, with a customer-focused mindset.
- Knowledge of relevant laws, regulations, and best practices related to liquor licensing, safety, and security.
- Previous experience with inventory, budgeting and payroll management is required.
- Sound analytical thinking, planning, prioritization, and execution skills.
- A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
- Flexibility to work evenings, weekends, and holidays as needed.
CORPORATE CULTURE
Equity, Diversity and Inclusion
They are an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness.
Accessibility
They are committed to providing persons with disabilities equal opportunities regarding all employment activities, including access to jobs and accommodations during employment as required, in accordance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA).
Contact Jeremy Atkins at jeremy.atkins@jrossrecruiters.com or submit your resume in confidence below.
