Welcome to the MILK MAKEUP FAM:
At Milk Makeup, we believe in good ingredients + epic payoff. We’re cruelty-free, paraben-free, and 100% vegan.
We were born at Milk, a creative studio in downtown New York City. Our community and culture have always been our inspiration.
We see personal style and experimentation as the ultimate form of self-expression. It’s not just about how you create your look; it’s what you do in it that matters.
#LiveYourLook
Your VIBE:
• Naturally curious: You’re always thinking about how to improve your and your community’s future. You value a forward-thinking space that encourages you to move the needle and take risks.
• Confident but chill: You’re flexible and ready to get the job done, but you’re humble and make moves thoughtfully. You go after what you want, but always have your team and the greater good of the brand in mind.
• Creatively minded: You’re not afraid of the unknown and enjoy problem solving. You’re down to disrupt the status quo and believe that an open mind is always a good place to start.
• Inclusive + mindful of community: You embrace differences and help foster a safe working environment for yourself and your peers.
• Champion of self-expression: You’re genuinely you. You live your look and want to grow with people who champion self-expression.
The Role:
As the Sales & Education Executive you will be responsible for achieving (and exceeding) the planned retail sales goals in an assigned territory through the development of in-store Sephora teams, as well as management and execution of special events. A strong understanding of clean beauty, genuine & contagious affinity for MILK Makeup product, delivery of high-touch service, and focus on client development are keys to success. A strong communicator, the Sales & Education Executive will help to drive and execute key initiatives, optimize category strategies while leading best in class sales, training and education.
How you’ll THRIVE
Retail Sales & Education:
- Drive sales across the Milk Makeup brand throughout your designated territory to exceed budget by creating effective selling, eventing, education and customer experience strategies.
- Strategically schedule all office hours, travel, meetings, sales support, events and training to maximize in-store effectiveness.
- Collaborate with management on the focus and execution of training activations within your assigned Sephora region ensuring alignment with key launches and brand priorities.
- Track retail sales against goals. Identify opportunities for increased sales within a territory, analyze the business and proactively take corrective action to get results.
- Review and analyze all retail sales and productivity reports and create a 3 month rolling business plan to achieve sales goals.
- Consistently lead by example and share best practices.
- Participate in onboarding/NSO training, product training, team development and share sales and training techniques as part of a collaborative global field team.
- Demonstrate role model selling behaviors, side by side coaching, artistry techniques and the ability to provide and accept actionable feedback.
- Know and respect Sephora Policy by reviewing and following all guides available on the Brand Education Portal including OLR, gratis programs, in store regulations, health and safety measures, and by completing any required brand courses in a timely manner.
Merchandising and Stock:
- Observe, investigate, and follow-up to ensure visual merchandising compliance for all in store fixtures such as maintaining optimized inventory levels, proper tester maintenance, gondola and fixture cleanliness.
- Ensure all necessary steps are taken to communicate and influence stock issues and follow up in a timely manner.
- Successfully implement all in store merchandising programs; ensure the consistent implementation of on-time merchandising updates, uphold MILK Makeup’s image, identity and hygiene in accordance with MILK Makeup standards.
Communication:
- Build and maintain strong relationships with all Sephora teams in your assigned region.
- Conduct touchbase business meetings in person or remotely with Sephora district and store leadership on a regular basis. Based on those conversations, develop action plans that will support both Milk Makeup and Sephora goals.
- Inform in-store, district-level, and regional-level Sephora teams in your assigned region about relevant marketing, launch, and brand initiatives.
- Develop, build and maintain strong relationships with Sephora leadership on a district, regional, and store level to ensure a collaborative partnership.
- Communicate with your manager at least once weekly with a status update call, and respond to emails and Gchat conversations with a sense of urgency.
- Maintain a calendar and schedule that accurately reflects your time worked in store, travel, and approved office hours.
Budgets:
- Follow and adhere to travel, expense, gratis, toa, collateral, supply and kit budget guidelines as set by your manager.
- Use Egencia to book any applicable travel and maintain receipts and records for reporting in concur.
- Turn in all expenses, approved timesheets, and invoices with accuracy and on time.
We would like YOU to have:
- Must have two or more years of experience in field sales, leadership, management or training experience within the retail cosmetics field. Experience within Sephora is preferred.
- Must have exceptional communication skills, both written and verbal, as well as exceptional interpersonal skills.
- Must be able to exhibit basic beauty make up skills.
- Must have basic computer knowledge.
- Must be able to travel, drive, and maintain a valid driver’s license, with proof of insurance.
- Must be physically able to carry boxes of 40-60 lbs and work in a fragrance filled, cosmetic environment.
- Expectation to work 8 hours per day in store when scheduled (includes travel)
- Open availability and expected flexibility to work holidays and weekends based on business needs.
Why you’ll love being part of the MILK MAKEUP FAM:
- We have a strong (and chill!) office culture in Soho, and we guarantee a dog-friendly environment, with a well-stocked kitchen of snacks and drinks.
- We invest in you: We give you a 6% 401k company match.
- We want you to play with makeup and get familiar with our new launches.
- We provide a generous PTO program, Parental Leave, Wellbeing Reimbursement, and Learning and Development Program.
