4217 Restaurant & Hospitality Jobs in Canada

Description:

Our organization is actively seeking full-time Customer Service Representatives to assume front-desk responsibilities. The chosen candidates will serve as the primary interface between our company and its clientele, handling inquiries via phone, email, and in-person interactions. Additionally, they will disseminate pertinent information about our organization to the public, clients, and customers. Prior experience in sales is essential for this role.

Responsibilities:

·      Serve visitors by greeting, welcoming, and directing them

·      Answer, screen and forward incoming phone calls

·      Take messages

·      Receive, answer and sort emails

·      Communicate with sales leads

·      Provide accurate, valid and complete service information

·      Conduct follow-ups

·      Enter records of customer interactions

·      Collect payments

·      Meet weekly sale targets

·      Schedule appointments and classes

·      Manage group class attendance lists

·      Handle complaints, provide appropriate solutions and alternatives

·      Perform other clerical receptionist duties such as filing, photocopying, organizing, etc.

Requirements:

·      Bilingual (French & English)

·      Ability to work in a high paced environment

·      Proven customer service and sales experience

·      Excellent communication skills both written and verbal

·      Strong phone contact handling skills and active listening

·      Ability to adapt/respond to different types of charactersSolid problem solving skills

·      Ability to multi-task, prioritize, and manage time effectively

·      Proficient with Word, Excel etc

·      Good team player

·      Autonomous

·      Available to work afternoon, nights and weekends

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

Requirements

• Work Permit