Impact Kitchen is always looking for enthusiastic, passionate, service oriented managers to join our diverse team. If health and wellness is your passion, if providing wholesome food and empowering others to make healthy choices drives you, and if you are looking for opportunities to grow alongside a and dynamic team, then working with Impact might be a great fit for you! Read on to learn more about the Assistant General Manager opportunity here at Impact Kitchen. We look forward to adding your unique energy to our team and helping us make a positive Impact Everyday!
OVERVIEW OF POSITION
The role of the Assistant General Manager (AGM) is to support the location General Manager in running a profitable business by being a role model for Impact Kitchen’s brand and values. The AGM is to maintain all of the restaurant's assets, lead front of house (FOH) recruitment, training, employee schedules and operational efficiency while overseeing service excellence and guest satisfaction.
Reports to: General Manager
ESSENTIAL DUTIES
Daily:
Review daily reporting, and through direction from the GM, understand the focus of the day to day operations that need to be executed
Daily systems check, manager logbook review and action plan follow-up
Coach staff. Set the tone and drive systems and operating standards through continuous training, role modeling and spot-checking procedures. Lead huddles and include notes of praise.
Guest relations, log and handle concerns with timely follow-up. Ensure proper communication and handover to General Manager as needed.
Oversee and ensure customer satisfaction and operational excellence; log & handle any concerns or comments with timely follow-up
Weekly:
Review weekly KPI’s and discuss opportunities and action plans through weekly meeting with GM
Manage inventory; maintain a minimal but adequate level of supplies. Establish par stocks for all non-food and beverage supplies while tracking invoices and reconciling via SimpleOrder. Reconcile and report on petty cash.
Master the FOH schedule; aligned to sales volume, budget and business needs and produce the weekly payroll reports that include the reconciliation of tips
Manage people development opportunities; recruitment, on-boarding and training
Monthly:
Monthly business review with GM; analysis on monthly pay performance indicators (KPI’s), performance vs budget, action plans, staffing levels, bench strength and recruitment
Complete reviews & conduct monthly progress updates with all staff
Always:
Brand ambassador of Impact Kitchen at all times
Qualified in all aspects of Front of the House leadership
WHY WORK AT IMPACT?
Grow with us! As Impact Kitchen grows there will be new leadership opportunities, including salaried positions. We always look to promote from within, providing mentorship and development along the way.
#TEAMIMPACT Calling all team players! We value all of our employees and recognize that we can accomplish so much more when we work together.
Health & Wellness Joining the Impact Kitchen team provides you with opportunities to learn more about nutrition, health, and wellness.
Make an Impact - Impact kitchen provides meaningful employment, from our nutritionally based menu and food philosophy, the mission and values that guide all aspects of the business, to our drive to continually find new ways to serve our community.
Team Perks include:
Paid Vacation
Paid Sick Days
Health benefits program offered at the end of 3 month probationary period
Free meal stipend redeemable at Impact Kitchen
50% Discount on Impact brand purchases
Free Impact staff events
Impact Kitchen was founded on the belief that food has the power to shape our daily lives. That real, wholesome ingredients, prepared simply and with integrity, can provide us with the energy to take on the day with ambition and optimism. Our flagship restaurant is located in the Corktown neighbourhood in the east end of Toronto, and we now have locations in the West End, Summerhill, and the Harbourfront.
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