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3 days ago

Restaurant Sales Executive

Part Time / Full Time
W Toronto
90 Bloor St E, Toronto, ON
2.0 km
3 days ago

Chef de Cuisine

Full Time
$70000-80000/yr + tips
Buca Vaughan
898 Portage Pkwy, Concord, ON
19.9 km
9 days ago

Sous Chef - TOCA Restaurant

Part Time / Full Time
The Ritz-Carlton Toronto
Wellington St W, Toronto, ON
1.4 km
10 days ago

Line Cook / Chef de Partie

Part Time / Full Time
$17-19/hr + tips
Bar Prequel
1036 Queen St W, Toronto, ON
3.2 km
19 days ago

Pastry Chef

Part Time / Full Time
W Toronto
90 Bloor St E, Toronto, ON
2.0 km
21 days ago

Manager

Full Time
$55000-65000/yr + tips
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487 Adelaide St W, Toronto, ON
1.7 km
22 days ago

Line Cook / Chef de Partie

Part Time / Full Time
$20/hr + tips
Michael's Back Door Restaurant
1715 Lakeshore Rd W, Mississauga, ON
24.4 km
1 month ago

Sous Chef

Part Time / Full Time
Sheraton Centre Toronto Hotel
123 Queen St W, Toronto, ON
0.2 km
1 month ago

Speciality Restaurant Chef

Part Time / Full Time
The Ritz-Carlton Toronto
Wellington St W, Toronto, ON
1.4 km
3 days ago

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Part Time / Full Time
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Toronto, ON
0.1 km
8 days ago

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Part Time / Full Time
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22.2 km
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Restaurant Sales Executive Part Time / Full Time

3 days ago
W Toronto
90 Bloor St E, Toronto, ON (map)
 2.0 km away

Restaurant Sales Executive

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Immediate Start

Job Description

Job Number 24029590
Job Category Sales & Marketing
Location W Toronto, 90 Bloor Street East, Toronto, ONT, Canada VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

 

Increases revenues for all property food and beverage outlets and lounges by managing and coordinating restaurant private events. Assists in the creation of private event Restaurant sales goals. Develops leads, up-sell events, and book restaurant private event functions. Works with clients and stakeholders within the parameters of established guidelines. Communicates client specifications to outlet managers and chefs to promote proper implementation of client specifications. Provides appropriate revenue and sales reports as required. Updates and maintain outlet web-site information. Follows up with clients after functions and network re-booking of any events for future business. Manages restaurant space and availability use according to established guidelines to promote room to space ratios and event profitability. Maintains and demonstrates strong knowledge of food, beverage and general trends within the hospitality industry. Inspects assigned functions prior to event to verify they adhere to all client specifications.

 

CANDIDATE PROFILE

Education and Experience

Required:

• High school diploma or GED; 3 years’ experience in the sales and marketing, guest services, front desk, or related professional area.

OR

• Bachelor’s degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing, guest services, or related professional area.

 

Preferred:

• 4-year college degree; previous experience in proactive lead generation in hospitality and sales discipline; knowledge of property-specific business segments (e.g. group, catering, transient); knowledge the hospitality industry.

 

CORE WORK ACTIVITIES

Managing Restaurant Sales Activities

• Increases revenues for all property food and beverage outlets and lounges by managing and coordinating restaurant private events.

• Assists in the creation of private event Restaurant sales goals.

• Develops leads, up-sell events, and book restaurant private event functions.

• Works with clients and stakeholders within the parameters of established guidelines.

• Communicates client specifications to outlet managers and chefs to promote proper implementation of client specifications.

• Provides appropriate revenue and sales reports as required.

• Updates and maintains outlet web-site information.

• Follows up with clients after functions and network re-booking of any events for future business.

• Manages restaurant space and availability use according to established guidelines to promote room to space ratios and event profitability.

• Maintains and demonstrates strong knowledge of food, beverage and general trends within the hospitality industry.

• Inspects assigned functions prior to event to verify they adhere to all client specifications.

 

Building Successful Relationships

• Coordinates with out-of-market account leaders (e.g., Global Account Executives, Senior Account Executives, and Area Account Executives) to coordinate in-market pull through of business in order to grow account share. (e.g., visiting local offices, reviewing solicitation list of opportunities, reader board research, etc.).

• Participates in community and hotel networking events (e.g., Rotary Clubs, Chamber of Commerce, etc).

• Visits neighborhood targets and local small business accounts and coordinates follow up efforts.

• Coordinates with Area Sales Leader to understand needs and priorities of stakeholder hotels to identify focus areas.

• Works collaboratively with the Large Group, Core Group and Select Service and Extended Stay Group and Catering teams in the Sales Office, Area Sales and Enterprise Sales teams to verify that sales efforts are coordinated, complementary, and not duplicative.

• Handles customer care issues and as necessary, refers them to the appropriate owner.

• Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

• Executes and supports the company’s customer service standards.

• Provides excellent customer service consistent with the daily service basics of the company.

• Performs other duties, as assigned, to meet business needs.

 

Providing Exceptional Customer Service

• Accountable for customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience.

• Services our customers in order to grow share of the account.

• Provides excellent customer service consistent with the daily service basics of the brand.

• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and verifying their satisfaction before and during their program/event.

• Sets a positive example for guest relations.

• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.

• Handles guest complaints and disputes following the instant pacification procedures.

 

The salary range for this position is $61,000 to $86,000 annually.

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



Notification to Applicants: W Toronto takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. 



W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Requirements

  • Work Permit

About W Toronto

Wake up. Stay up. Rock the boardroom. Steal the scene. Then, hit repeat. Say hello to Toronto’s newest and most sought-after hotel destination located in Yorkville, where work is always followed by play. Surrounded by iconic galleries, sophisticated shopping, world-class dining and electric nightlife, our brand-new luxury hotel is an urban oasis of culture and style. Explore what’s New/Next at our live music and DJ series in the Living Room. See and be scene at our dazzling hotel rooftop bar and restaurant. Detox at the FIT® gym and Fuel-up at our ground-floor coffeehouse and restaurant. For business and social events, our Toronto hotel offers everything you need to own the moment. From our city-inspired hotel design to our premium beverages and food, every detail is designed to elevate your Yorkville event. As always, enjoy your time at W Toronto with our signature Whatever/Whenever® service. Soak it in. We’ve got you covered.

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