Go with your gut. Ace Hotel Toronto seeks kind, curious and industrious humans to join our family.
Ace Hotel Toronto is our first-ever spot in Canada, built from the ground up in the heart of the Fashion District, near St. Andrew’s Playground Park. Our civic hub here is animated by a legacy of homegrown magic, spurred by ingenious types with off-the-wall ideas who’ve long made the multicultural mosaic of this city their home — from Queen West and Chinatown to the famed Horseshoe Tavern and on down to the shimmering shores of Lake Ontario.
Responsible for the leadership of all aspects of the day to day operation of the outlet at Ace Hotel Toronto. Directs, implements and maintains a service and leadership philosophy which serves as a guide to the team. Works closely with the Director of Food & Beverage to monitor the effectiveness of the services and products offered in the restaurant and adjusts accordingly to ensure maximum profitability. Responsible for providing lateral service to other Food and Beverage operations as needed.
CORE FOCUS & ESSENTIAL RESPONSIBILITIES
Qualified candidates must be able to satisfactorily complete the following responsibilities. Other duties may be assigned.
Ensure that staff report to work as scheduled.
Inspect grooming and attire of staff and rectify any deficiencies.
Review daily sales and resolve discrepancies with Finance.
Track revenues against budget.
Prepare weekly schedules in accordance with staffing guidelines and labor forecasts and adjust schedules throughout the week to meet the business demands.
Compare daily labor costs against forecasted costs to ensure labor cost percentages is met.
Assign work and side duties to staff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift.
Conduct pre-shift meetings with staff and review all information pertinent to the day’s business.
Maintain complete knowledge and strictly abide by liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
Maintain consistent knowledge of house accounts and arrivals.
Monitor the preparation of station assignments, ensuring compliance to departmental standards.
Inspect, plan and ensure that all materials and equipment are in complete readiness for service.
Inspect all aspects of the restaurant environment ensuring compliance with standards of cleanliness and order. Rectify all deficiencies.
Ensure all team members are fully trained in their job functions.
Establish par levels for supplies and equipment. Complete requisitions to replenish.
Ensure that specified amounts of menus and wine lists are available and in good condition for each meal period.
Anticipate guests' needs and promote positive guest relations through name recognition at all times.
Monitor and handle all guest concerns.
Ensure that all staff closing duties are complete before staff sign out.
Update menu changes.
Complete work orders for maintenance repairs and submit to Engineering. Contact engineering for urgent repairs.
Maintain inventories.
Prepare and submit daily payroll costs and payroll hours.
SUPPORTING FUNCTIONS
In addition to the core focus & responsibilities, the candidate is expected to complete the following duties:
Expedite on the floor and in the kitchen as business demands.
Provide feedback to staff on their performance. Handle disciplinary problems and council employees according to hotel policy
Attend hotel operational meetings as requested.
ESSENTIAL QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to satisfactorily communicate in verbal and written English with guests, leadership, and team members to their understanding.
Prioritize and organize work assignments, have timely follow up and execution.
Have superb time management skills.
Maintain complete knowledge of all hotel services/features and hours of operation.
Other language, mathematical, and reasoning abilities as outlined below.
Ability to comply with physical demands as outlined below.
Knowledge and understanding of Atelier & Ace Culture & initiatives
Technologically sound with Microsoft Office applications.
Ability to compute basic mathematical calculations.
If applicable, must meet any required minimum age to serve alcohol.
Must be able to maintain a flexible work schedule.
Knowledge of safety initiatives in compliance with legislative and hotel guidelines.
REQUIRED EDUCATION and/or EXPERIENCE
Smart Serve certification required. Bachelor’s degree in hospitality management, culinary arts, business administration or similar preferred. Previous experience as a restaurant manager required. Minimum five years working in a restaurant setting required. Additional certifications preferred.
LANGUAGE, MATHEMATICAL, and REASONING ABILITIES
Candidate must meet the following cognitive abilities:
Ability to understand guests’ service needs & requests.
Ability to acknowledge guests’ requests in a polite manner.
Ability to clearly communicate in verbal and written English (additional foreign languages are encouraged and preferred).
Ability to apply logical thinking and understanding to carry out written and oral instructions.
Ability to address and solve problems involving guest and operational issues.
Ability to compute basic mathematical calculations.
