Gather, research and prepare communications material
Address customers' complaints or concerns
Answer inquiries and provide information to customers
Arrange for billing for services
Explain the type and cost of services offered
Issue receipts and other forms
Maintain records and statistics
Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
Perform general office duties
Receive payments
Sell merchandise
Explain procedures, risks and benefits to clients
Answer clients' inquiries and provide information
Consult with clients after sale to provide ongoing support
Supervision
Customer service clerk
Computer and technology knowledge
Database software
Internet
MS Excel
MS Outlook
MS Word
MS Office
Security and safety
Criminal record check
Driver's validity licence check
Driving record check (abstract)
Reference required
Transportation/travel information
Own vehicle
Valid driver's licence
Work conditions and physical capabilities
Attention to detail
Fast-paced environment
Work under pressure
Bending, crouching, kneeling
Standing for extended periods
Walking
Personal suitability
Punctuality
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Organized
Reliability
Team player
Initiative
Ability to multitask
Dependability
Screening questions
Are you available for shift or on-call work?
Are you available for the advertised start date?
Are you currently legally able to work in Canada?
Are you willing to relocate for this position?
Do you currently reside in proximity to the advertised location?
Do you have previous experience in this field of employment?
Do you have the above-indicated required certifications?
What is the highest level of study you have completed?
