Education: Secondary (high) school graduation certificate
Experience: 1 year to less than 2 years
Tasks
Implement new administrative procedures
Review and evaluate new administrative procedures
Delegate work to office support staff
Establish work priorities and ensure procedures are followed and deadlines are met
Carry out administrative activities of establishment
Administer policies and procedures related to the release of records in processing requests under government access to information and privacy legislation
Assist in the preparation of operating budget and maintain inventory and budgetary controls
Assemble data and prepare periodic and special reports, manuals and correspondence
Perform data entry
Train staff
Oversee and co-ordinate office administrative procedures
Resolve conflict situations
Coach
Monitor and evaluate
Type and proofread correspondence, forms and other documents
Supervise office and volunteer staff
Supervise other workers
Schedule and confirm appointments
Respond to employee questions and complaints
Maintain and manage digital database
Greet people and direct them to contacts or service areas
Establish and implement policies and procedures
Determine and establish office procedures and routines
Consult with clients after sale to provide ongoing support
Work with minimal supervision
Answer telephone and relay telephone calls and messages
Answer electronic enquiries
Train other workers
Provide customer service
Liaise with management, union officials and HR consultants
Order office supplies and maintain inventory
Arrange travel, related itineraries and make reservations
Work with the marketing department to understand and communicate marketing messages to the field
Set up and maintain manual and computerized information filing systems
Plan, organize, direct, control and evaluate daily operations
