POSITION OVERVIEW:
As AGM, you act in the capacity of deputy to the nightclub General Manager (or their designate), ensuring all aspects of operations are undertaken to support a successful enterprise. Responsibilities include hiring and onboarding, ongoing training of staff and managers, short- and long-term planning in partnership with the GM, coordinating cost-effective and proactive maintenance as needed, product selection and purchase, inventory control, security best practice and customer service, with an emphasis on community support and growth. As a highly visible and influential member of the team, you are guided by and live our company values: Be Real, Have Fun, Own It, and Grow With Us.
SUPERVISORY RESPONSIBILITY:
Supervises location supervision and staff, oversight of contractors / vendors as appropriate
ESSENTIAL FUNCTIONS:
Assists in training, monitoring, and providing feedback to all staff and supervisors;
Audits proactively across all aspects of operations to ensure best practice is being followed;
Ensures all staff maintain the highest industry service standard;
Effective staff management through quality communication, mentoring and training to undertake duties and comply with all policies and procedures in place;
Acts as key point of contact to resolve patrons’ complaints, escalating to / informing GM as appropriate;
Leads through fostering a respectful, supportive environment for staff and patrons
Is responsible for assisting in fiscal management of the venue, including but not limited to meeting all budgeted revenue and expense targets, continuous and prudent management of controllable costs; proactive communication regarding missed targets, ideally in advance for open, transparent discussion; supports General Manager and Division Operations Manager (or designate) to set annual and quarterly targets and budgets;
Takes responsibility for overall venue environment and experience, including all building and equipment auditing and maintenance;
Ensures all staff and contractors are compliant with statutory obligations under the Liquor Act, municipal bylaws, provincial and federal regulations and other legislation as applicable;
Ensures health & safety plan requirements, including specific fire & evacuation procedures, are met, communicated to staff, and audited regularly;
Maintains transparent, open and collaborative partnership with General Manager and Head Office team;
Designates an alternate to assume responsibilities in absentia;
From time to time, may be required to assume responsibility for special projects and initiatives as directed by This is Blueprint management.
REQUIRED SKILLS & EXPERIENCE:
Prior demonstrable experience at management level in a fast-paced live entertainment venue
Knowledge of appropriate statutory regulations and guiding principles including but not limited to Liquor Act, Occupational Health & Safety, Employment Standards, municipal bylaws governing live entertainment venues
Experience in cash handling, adherence to best practice accounting procedures
Proven ability to communicate effectively and resolve patron issues in a professional, consistent manner
Passion for customer service and working collaboratively to provide a first-class guest experience
Thrives in a dynamic, fast-paced, team-based environment
Drives for results by inspiring others
Able to provide consistent presence during operating hours (evenings and weekends)
PREFERRED SKILLS & EXPERIENCE:
Product knowledge appropriate to venue and client profile
Exposure or prior experience in event booking, production or talent acquisition
Interest in live music and entertainment appropriate to venue and client profile
Previous experience in collaborating with remote team members
Total compensation inclusive of $34k salary + incentives
We are dedicated to providing the best in nightlife, entertainment and social experiences in Western Canada.
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