Employer operating name: Ramen Arashi
Restaurant Manager NOC 60030
One vacancy
Permanent position
Start as soon as possible
Work location: Unit 109 - 1331 Westhills Drive, Langford, BC V9B 0S2
Wage $36.60/h
Minimum 30 hours per week
Benefits:
Discretionary performance bonus
One free staff meal per shift
Uniform (t-shirt, apron, hat) provided
If employee obtains a Food Safe Certificate and is employed with us for one year, then we will be reimbursed them for the course fee.
Benefits plan as it exists from time to time
All statutory holidays, leave days, and other benefits as described under BC employment law as it applies to managers.
Managers do not receive gratuities except 10% or less of the time if executing job duties for positions that normally receive tips (e.g., serving or cooking).
Work conditions:
Noisy
Fast pace
Work under pressure with speed and accuracy
Stand for extended periods
Skills and Abilities
Able to carry out above listed duties and tolerate working conditions
Flexibility
Team player
Customer-focused
Credentials and Qualifications:
Three or more years of restaurant experience, including in roles with supervisory duties, are required.
Education
Secondary school graduation required
Post-secondary education not required but is an asset
BC Serving It Right Certificate or equivalent valid certification from another Canadian jurisdiction allowing exemption from the SIR training requirement in BC
Duties and responsibilities:
1. Staff Scheduling and Oversight
Coordinate staff schedules to ensure operational needs are met while accommodating employee availability.
Manage employee leaves (both planned and unplanned) to maintain uninterrupted service.
Must have the capacity to step into all roles in the restaurant (e.g., server, cashier, cook) if those employees required support at high volume times or if there were an unsolvable staffing shortage for a shift. Executing these roles would be no more than 10% of the manager’s activity.
Conduct regular performance reviews, helping staff grow within their roles and promoting teamwork.
2. Training and Development
Oversee onboarding and continuous training programs to meet Ramen Arashi’s operational standards.
Mentor key staff, fostering leadership skills and creating opportunities for long-term growth.
Provide guidance rooted in Japanese service practices and operational culture to maintain brand authenticity.
3. Operational Management
Monitor daily operations to ensure compliance with Ramen Arashi’s standards for quality and efficiency.
Collaborate with the kitchen team to ensure smooth production, balancing speed with precision.
Manage inventory proactively to prevent shortages or overstock, minimizing waste.
4. Customer Service and Issue Resolution
Address guest inquiries and concerns efficiently to maintain a high level of customer satisfaction.
Respond to online reviews and in-person feedback with professionalism, reflecting the restaurant’s values.
Ensure the guest experience aligns with Japanese hospitality standards, offering authentic and culturally consistent service.
5. Financial and Administrative Responsibilities
Manage daily financial operations, including balancing payments and tracking revenue.
Monitor key performance indicators, such as labor costs and sales trends, and report findings to the owner.
Ensure compliance with local labor, safety, and health regulations through regular checks and audits.
6. Supplier Coordination and Cost Control
Maintain strong relationships with suppliers to ensure consistent delivery of premium ingredients.
Negotiate pricing and terms effectively to manage costs without compromising on quality.
Forecast and manage budgetary needs to align with operational goals.
7. Language and Cultural Expertise
Sufficient English to communicate effectively with English-speaking staff and guests.
Demonstrate a deep knowledge of Japanese cultural practices, ensuring alignment with the restaurant’s identity and customer expectations.
Japanese not required but is an asset to read Japanese product instructions, order from Japanese businesses, and communicate with Japanese-speaking staff.
How to Apply:
Attention: Allan Nichols
Email: ramenarashivictoria@gmail.com
Mail: Ramen Arashi, Unit 109 - 1331 Westhills Drive, Langford, BC V9B 0S2
In-person between 2 pm and 5 pm daily at Ramen Arashi, Unit 109 - 1331 Westhills Drive, Langford, BC V9B 0S2
An authentic Japanese Ramen shop specializing in Tonkotsu based soups.
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