Every day, thousands of us at Nordia are building trusted connections and advanced solutions to deliver outstanding customer experience for leading brands across Canada.
You are a seasoned operations management leader? You are all about achieving the highest level of efficiency by balancing costs, ensuring quality, and engaging employees? If you like to stay on top of the trends in operations management and you’re looking for a stimulating career that will allow you to put your best practices to good use, then we’ve got an excellent career opportunity for you at Nordia. You will have the chance to join a dynamic team of innovators and manage day-to-day operations of our contact centre in Moncton (hybrid position).
As a Director of Operations, reporting to the Vice President, Operations, you are accountable to develop plans, budgets and objectives that balance and provide great customer service, satisfied employees, effective productivity, and generate revenues. You are responsible for the development and motivation of call center employees; to ensure the attainment of financial, revenue and service objectives defined for the business. You have strong business acumen for sales and retention call types.
Responsabilités:Qualifications and level of education
Skills and sought competencies
Why Nordia?
It's simple: our top priority is to provide a rewarding environment for our employees. That's why we are proud to offer competitive compensation, excellent benefits, and stimulating work environment. We offer a hybrid work environment, alternating between working from home and our modern head office in downtown Laval.
According to the most recent internal survey, our employees confirm it: 90% of them would recommend Nordia as an employer to their family and friends! We are also on Waterstone's prestigious list of Canada's Most Admired Corporate Cultures, and we were recognized for our excellence in human resources at the recent Dunamis Awards gala.
Want to learn more about our career opportunities and what makes Nordia the best place to work? Click here to find out!
#GP