We are seeking, on behalf of a great start-up in the e-commerce industry, an Account Manager in the Toronto area.
Here are the main responsibilities for this role, if you think you are built for this challenge feel free to apply
Responsibilities:
Prospecting and Lead Generation: Identify and qualify potential clients through cold calling, networking, and other lead generation activities.
Pipeline Management: Manage the sales pipeline effectively, tracking leads, opportunities, and deals through the sales process. Provide regular updates to management on sales forecasts and progress toward targets.
Account Management: Maintain ongoing communication with existing clients to ensure satisfaction and identify opportunities for upselling or cross-selling additional products or services. Address any issues or concerns promptly to maintain strong client relationships.
Relationship Management: Build strong, long-term relationships with key clients through regular communication and engagement. Understand their business objectives, challenges, and priorities.
Account Growth: Identify opportunities for upselling or cross-selling additional products or services to key accounts. Collaborate with internal teams, such as sales, marketing, and product development, to develop customized solutions that meet client needs.
Client Satisfaction: Ensure high levels of client satisfaction by proactively addressing any issues or concerns that arise. Serve as the primary point of contact for resolving client inquiries and escalations.
Revenue Generation: Meet or exceed revenue targets for assigned key accounts. Develop and execute strategic account plans to drive sales growth and maximize account profitability.
