About TCS
TCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed to offer businesses a single window into industry-specific solutions. Our agile industry units have embedded capabilities to enable rapid responses that provide a competitive edge to our customers. This, coupled with a unique Global Network Delivery Model™ (GNDM™), is recognized as the current benchmark of excellence in technology deployment. We have made significant investments in digital technology, horizontal, and vertical platforms, allowing us to successfully serve our clients for over 50 years.
Required Skills and Responsibilities:
•Incident Management Receive incidents from helpdesk and monitoring systems Triage, assess and manage incidents.
•Identify problem for root cause analysis Lead and Drive Service recovery Problem Management
•Track recurring incidents and identify and assign the problem areas.
•Identify the team for problem investigation.
•Participate in postmortem reviews.
•Manage application mailbox (manage business and technical mails) Monitor business reported issues daily health check correlation of alerts and incidents of major severity Real time updates.
•Continuous Service improvement
•Stakeholder communication Volume and trend analysis Service level management (tracking and reporting month to date metrices)
•approval of application capacity plan
Roles and Responsibilities:
•Change Management received.
•change request from IT teams and service desk.
•Participate in CAB meeting for emergency changes.
•coordinate with team for change execution and maintain KEDB.
Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resource
Thank you for your interest in TCS. Candidates that meet the qualification for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.
