Plaza Premium Lounge is the world’s first Pay-In Lounge open to all classes of travellers.
Entering a new era of travelling, economy class passengers can also enjoy first class lounge facilities at a very reasonable price.
Overall Responsibility
Responsible for overseeing the provision of services and leading the operations team with a smooth efficient service that meets the expectations of customers and act according to our company's standards.
Key Areas of Duties and Responsibility
➢ Oversee and coordinate daily Front of House and Back of House operations of all lounges during the shift.
➢ Monitor and ensure the service speed & quality are up to company standards.
➢ Ensure all staff members are knowledgeable of products, such as the menu, services and overall information about the airport.
➢ Audit units to ensure conformance with the company, government, and health authority standards regulations and codes regarding food storage, preparation, sanitation, and record keeping.
➢ Supervise team members, tracking and measuring staff performance; conduct staff counseling and work closely with HR Department for disciplinary actions taken and follow up.
➢ Monitor and check front of house (FOH) inventory and forecast weekly ordering.
➢ Control operational costs and identify measures to cut waste.
➢ Build rapports with customers and carry out PR activities so as to receive feedback from customers on their lounge experiences; resolve guests complain and give directions to tackle guests inquiries.
➢ Study, review and issue A.l.
➢ Perform necessary auditing to daily tractions, such as void transactions, and keep a track record for auditing.
➢ Assist Lounge Manager / Operations Manager to analyze data and statistics of customer flow and pattern
➢ Assist Lounge Manager / Operations Manager to lead focus groups, committees, and projects. ➢ Act as a bridge of communication between management & teammates and make timely and effective report as required.
➢ Liaise with airlines for any necessary information.
➢ Handle administrative duties including organizing employee rosters and duty assignments.
➢ Monitor regular checks of all areas of the lounge to ensure a professional image.
➢ Take initiative to identify areas for improvement and participate in continual improvement activities.
➢ Undertake other jobs assigned from time to time.
