Associate Customer Success Manager
Apex Systems is a global IT services provider, and our staffing practice has openings with our client, an ecommerce grocery platform in the Associate Customer Success Managers space. We are looking for people with experience in 2+ years experience either as a CSM or TAM as well as experience writing documentation and using a ticketing system.
Start date: ASAP.
Office Location: remote/Liberty Village, TOR
Hybrid: preferred on site on weekly basis if applicable
ABOUT The Client:
Our Client is transforming the grocery industry and is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Since 2012, Our Client has been working towards creating a world where everyone has access to the food they love and more time to enjoy it together.
Groceries delivered to your door in as little as an hour. It seems simple, right? Well, it’s more
complex than that. From re-routing deliveries during snowstorms, to connecting customers with
coupons and deals for their favorite brands, to updating over half a billion grocery data lines
every night...their efforts bring the company closer to being the operating system for the grocery
industry.
OVERVIEW:
About the Role - We are hiring an Associate Customer Success Manager to partner with and
support our Client’s Enterprise Customer Success Managers as they grow their largest and most
strategic retail partners. In this impactful role, you will explore creative solutions to retailer
challenges using existing functionalities, manage retailer feature requests, maintain retailer
information pages in internal hubs, monitor support ticket volumes, audit retailer whitelabel sites,
and liaise with Product teams and other internal stakeholders to identify and bridge gaps in
internal and external documentation.
About the Team - As part of the Enterprise Customer Success team within the broader
Enterprise Solutions organization, you will collaborate with colleagues across multiple
specialized groups such as Technical Account Management, Project Management, Solutions
Architecture, Technical Support, Documentation, and Sales Engineering. This role involves
extensive cross-functional collaboration, offering exposure to a wide range of business
operations and initiatives.
ABOUT THE JOB
Responsibilities:
Your Day-to-Day:
ABOUT YOU
Minimum Qualifications:
Preferred Qualifications: