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23 hours ago

Project Manager - Contact Centre, Banking

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Project Manager - Contact Centre, Banking Part Time / Full Time

23 hours ago

Project Manager - Contact Centre, Banking

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Immediate Start

Job Description

Typical Day in Role:

• Ensures project adherence to Scotiabank project management policies and standards and delivers on time, scope and budget.

• Create business cases as appropriate with bank’s PMO guidelines.

• Organize appropriate workstreams and RACIs to ensure clear roles and accountabilities.

• Managing project scoping, ensuring that objectives, deliverables, assumptions, dependencies, and constraints are clearly defined and documented.

• Identifying required team members. Defining project governance and identifying senior stakeholders to form steering committees. Preparing Steering Committee documentation, presentations, and chair meetings.

• Establishing a strong working relationship with the internal client(s) for each assigned project. Working with them to articulate and document the desired business outcomes.

• Preparing Project Management documentation, including project charter, schedule, budget, communication plan, risk assessment, among other documents, as well as integrated project plan.

• Coordinating the definition of the project’s business requirements with the business leads/subject matter experts. Providing guidance and support to quickly move projects from concept to detailed requirements and executive approval.

• Ensuring project key deliverables / components / activities such as business requirements definition, testing plan, implementation plan, business change management plan, etc. are reviewed, discussed, and approved by the appropriate parties/individuals.

• Partner closely with all key stakeholder to ensure integrated project plan holds all key milestones.

• Managing overall project execution phase (i.e. creating a robust project plan, identifying project dependencies, integrating project’s components, tracking activities to the project plan, etc.)

• Proactively managing, raising and resolving project risks and issues. Defining and executing mitigation plans, jointly with team members.

• Managing, tracking, and reporting on the project budget as applicable. Preparing monthly cost/expenses forecast, quarterly accruals and year end carry forwards.

• Preparing Executive level presentations to communicating project status to the Team Members/Senior Management. Preparing project communication documentation such as project’s dashboard, meeting minutes, etc.

• Ensuring adherence to the Project Change Management process.

• Leading operational and financial activities to formally close the project. Ensuring the successful transition from “project” to “ongoing process”, in coordination with all involved parties.

• Provide leadership and direction to the project team members. Keep them motivated to accomplish the established goals. Leverage available resources in a manner that maximizes performance and productivity within the Team.


Candidate Requirements/Must Have Skills:

•7-10+ years of experience as a Project Manager with Agile environment experience running sprints

•7+ years of hands-on experience in MS Office suite and project/process design and administration tools (e.g. Visio, MS project)

•2-3 years of experience managing stakeholder complex projects in a fast-paced, dynamic work environment.

•2-3 years of experience working on Contact Centre strategies, operations, Voice & Non-Voice channels, technologies, and industry trends.

•PMP and/or Scrum Designation

•5+ of Business background in financial services with strong knowledge of retail banking products (loans, mortgages, lines of credit, card cards), sales processes, and distribution channels


Nice-To-Have Skills:

•Knowledge of Scotiabank’s standard project processes in an asset.


Requirements

  • Work Permit

About Finance Professionals Inc.

Finance Professionals Inc. in Toronto, Ontario, Canada

View Company

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