Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience: 5 years or more
Work setting
Computer hardware or software retailer/wholesaler
Relocation costs not covered by employer
Willing to relocate
Help desk
Consulting firm
General office
Private company, corporation or industry
Private sector
Tasks
Give access to computer networks
Report on the performance of computer systems and networks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations
Provide customer service
Manage incidents
Supervision
1 to 2 people
Certificates, licences, memberships, and courses
CompTIA Security+ Certification
Network+ Certification
A+ Certification
Computer and technology knowledge
MAC
Linux
Device drivers
Networking software
Networking hardware
Networking security
Intranet
Internet
Servers
Desktop applications
File management software
Security software
Multimedia software
Word processing software
Mail server software
Communication software
Image editing software
HTML editing software
Website creation and management software
Web service design
Desktop publishing software
Database software
Mac OS
Python
Quick Books
MS Active Directory
JavaScript
MS Office
MS Windows
SQL
SharePoint
Spreadsheet
TCP/IP
Wireless networks
PHP
WordPress
Area of specialization
Project management
E-commerce
Security and safety
Bondable
Basic security clearance
Confidential security clearance
Criminal record check
Transportation/travel information
Own transportation
Own vehicle
Vehicle supplied by employer
Willing to travel
Willing to travel regularly
Valid driver's licence
Travel expenses paid by employer
Work conditions and physical capabilities
Fast-paced environment
Work under pressure
Tight deadlines
Handling heavy loads
Manual dexterity
Attention to detail
Ability to distinguish between colours
Sound discrimination
Combination of sitting, standing, walking
Standing for extended periods
Bending, crouching, kneeling
Own tools/equipment
Computer
Internet access
Cellular phone
Personal suitability
Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Initiative
Judgement
Organized
Team player
Ability to multitask
Time management
Honesty
Screening questions
Are you available for shift or on-call work?
Are you currently legally able to work in Canada?
Do you currently reside in proximity to the advertised location?
Do you have the above-indicated required certifications?
Workplace information
On the road job
Financial benefits
Gasoline paid
Mileage paid
Other benefits
Free parking available
Learning/training paid by employer
Paid time off (volunteering or personal days)
Transportation provided by employer
Parking available
Support for persons with disabilities
Provides awareness training to employees to create a welcoming work environment for persons with disabilities
Applies accessible and inclusive recruitment policies that accommodate persons with disabilities
Support for newcomers and refugees
Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
Supports newcomers and/or refugees with foreign credential recognition
Support for Indigenous people
Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
Support for mature workers
Applies hiring policies that discourage age discrimination
Supports for visible minorities
Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
