Reporting to the District Manager, the Food Service Director will be responsible to meet the growing needs of delivering a best-in-class hospitality service to the patients, residents, families, and clients whom our teams serve daily across a defined group in the location.
The role will be responsible for: delivering resident and family focused services, building strong and enduring partnerships with our client/s and the community, and creating a culture of customer service and accountability. This client / location requires all individuals working on site to be double vaccinated against COVID-19.
Working environment:
This is a Long Term Care setting. As the Food Service Director, there may be times that you will be required to work shifts in any of the departments that you oversee.
In this setting you are working with patients, senior residents or individuals with physical and mental disabilities / challenges. Individuals who are successful in this environment are folks who have high threshold of patience, ability to maintain a calm and positive attitude and who loves to take care of people.
Another important factor to know about acute care operations is that they do not shut down for bad weather conditions, these operations are working 24/7 – 365 days. There is no work from home situations and as a manager it’s very important to understand this culture to ensure that anyone being hired to work here are aware that they and their staff need to have appropriate ways of getting to / from work & very rarely can have the alternative to be remote.
• To deliver a best-in-class hospitality service across all services every day by developing the strongest teams and best relationships. The priority will be to ensure the highest quality of experience for residents whenever they dine and stay in our facilities.
• Provides vision and direction to the onsite management team and staff to ensure the attainment of organizational and client objectives and goals with a focus on Mission, Vision and Values.
• Establishes and maintains open channels of communication between senior clients, management team and support departments to ensure "best in class" customer service and satisfaction.
• Has a thorough understanding of provincial and federal legislation related to acute care as well as seniors living. Responsible for the successful execution of all standards.
• Participates in the recruitment, development, and retention of a diverse talented team to deliver on service and operational needs
• Ensures the accounts meets client service, financial, and quality objectives and enforces policies that guide and support the provision of Hospitality/Environmental services and assures compliance with all Provincial and National regulations.
• Monitors financial/non-financial results in all departments to achieve company and client objectives.
• Initiates and directs training and development programs for all levels.
• Responsible and invested in capital planning process to constantly evaluate and look for ways to improve.
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
