Job Title: Sales Coordinator
Reports to: Senior Manager, Education Sales
Date: May 2024
Position Overview:
Provide sales support, customer service and flawless execution in the co-ordination and administration of the education programs at designated Merrithew Host Training Centers. Responsibilities include assisting managers with business development activities, handling the day-to-day facility services and activities associated with growing the revenue for Merrithew® hosting and to co-ordinate the pre-, during and post course execution of hosted courses. The position will be hybrid.
Major Responsibilities:
Sales Support and Business Development
· Assist Managers with market research, leads generation and initial qualification before passing pre-qualified leads to sales managers for designated territories
· Assist Managers with on-board training of new host centers, and coordinate with Marketing team to promote new host centers via email, social media, blogs, etc.
· Generate and maintain sales reports
· Support Managers with customer meetings and translation if necessary, and contribute to overall customer satisfaction by promptly handling inquires
Customer Service
· Provide superior customer service to new and current Host Training Centers by providing answers to their questions.
· Communicate with facility owners/operators to ensure our students’ needs are met.
· Proactively communicate with facility owners/operators on an ongoing basis to facilitate current and future training needs.
· Assist with providing support to hosting clients and students through liaison with the Marketing & Communications team, and the programming team
· Other duties as assigned
Hosting Coordination and Implementation
1) Before Education Hosting
- Documents Preparation: Hosting Agreements, Instructor Trainer (IT) Agreements
- Order Creation in EMS
- Updating Tracker and ensure most up-to-date info
- Invoicing: Deposits, final payments, exams, makeups, privates
- Apply payments
- Send workshop notes to Host Sites upon receiving final payments
- Send required Paperwork to Host Sites prior to Hosting begins
- Process Course Materials and Digital Video Orders
- Travel Arrangements:
a. Book flights;
b. Coordinate with sites about ground travel, hotel arrangements, travels, etc.;
c. Visa application: Assist ITs by providing visa letters, necessary guidance of visa process etc.;
d. Connect ITs with Host Sites by setting up group chats;
e. Calculate expense sharing when ITs travel to multiple Host Sites in one trip;
f. Invoice Instructor Trainer (IT) Expense to Host Sites prior to IT departure;
g. Prepare IT Brief prior to IT departure
Follow up payments: Deposits, final payments, IT Expenses, exams, makeups, privates
2) During Hosting:
- Provide assistance to ITs during their stay hosting territories
- Provide ongoing assistance to Host Sites as required
3) After Hosting:
- Exams/Makeups/Privates: Collecting post documentation and submitting to programming; coordinate and follow up with Programming on exam results
- Paperwork: Collect hosting Paperwork; follow up missing documents; enter into EMS and issue Completion Letters
- IT Invoice: Collect, annotate, and submit to Accounting
Skills and Qualifications:
· 2+ years sales support or coordination, administration and customer service experience
· Post-Secondary Education in Business/Office Administration or related field is an asset
· Additional Southeast Asian Language are a strong asset
· Strong written and verbal communication skills,
· Team player, willingness to adapt quickly in a fast-paced multicultural environment
· Superior attention to detail to ensure quality of work
· Ability to multi-task and must possess effective time management skills
· Skilled user of Excel and other Windows office software and CRM system
