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SysAid is a dynamic SaaS company, taking organizations on a transformative journey toward AI-driven business processes and services. With zero setup required, our conversational AI manages employees' requests, assists with queries, and accelerates the resolution of issues.

We're recognized as a leading innovator in the industry, featured in the Gartner Magic Quadrant for ITSM, and honored with AWS's prestigious Rising ISV Star Award. With over 4,000 clients across 140 countries and a daily impact on over 9 million end-users, we are committed to transforming the organizational service management landscape.

We seek a Customer success Manager, an enthusiastic professional with customer empathy, strong ownership, and excellent planning skills who excels in prioritization and thrives in dynamic, high-pressure environments.

Responsibilities:

• Be a trusted advisor and partnership manager for SysAid’s largest enterprise customers - their focal point
• Manage the renewal cycle and contract processing to ensure no service disruptions.
• Regularly meet with customers to drive and maximize the utilization of the product.
• Identify growth opportunities within the account by building a wide network within the customer’s domain
• Conduct account health checks and analysis to assess risk potential
• Prepare and present Quarterly and Executive Business Reviews
• Create value for customers by building strategic partnerships and identifying success criteria
• Collaborate with multiple departments to drive success for your customer - Serve as the escalation point for your customers on bug requests and new feature requests - work with oper

Qualifications

• 3+ years of experience in Customer Success or Account Executive roles handling enterprise-sized accounts in the Saas AI industry
• Bachelor Degree
• Experience managing a million-dollar book of business with a record of successful forecasting and quota attainment
• Exceptional communication and discovery skills and strong business acumen
• A go-getter mentality - thrive in a multitasking environment

Requirements

• Work Permit