Position: Customer Experience Specialist
Location: Head Office - Toronto, Ontario
Salary: $65,000 - $70,000
Overview:
A reputable company, specializing in high-rise developments, is seeking a dedicated Customer Experience Specialist to join its Toronto-based team. This role offers a competitive salary range of $65,000 - $70,000, along with additional benefits.
Why Join?
- Company Culture: Immerse yourself in a supportive environment known for its dedication to providing exceptional customer experiences.
- Career Growth: Opportunity to advance your career within a dynamic and growing organization in the real estate sector.
- Compensation Package: Enjoy a competitive salary and comprehensive benefits package.
Responsibilities:
- Manage customer inquiries and concerns, ensuring timely and satisfactory resolution.
- Collaborate with internal teams to address customer needs and enhance the overall customer experience.
- Maintain accurate records of customer interactions and feedback.
- Contribute to the development and implementation of customer service strategies.
Skills and Experience:
- Customer Focus: Demonstrated experience in delivering outstanding customer service and resolving customer issues.
- Communication: Excellent verbal and written communication skills to interact effectively with customers and internal teams.
- Problem-Solving: Strong problem-solving abilities to identify and address customer needs and concerns.
- Experience: Minimum of 3+ years in a customer service or customer experience role, preferably within the real estate industry.
- Education: Post-secondary education in business, marketing, or related field is preferred.
Extra Consideration will be given to those who have experience with:
Customer Experience, Real Estate, Property Management, Customer Support, Communication, Problem-Solving, Client Relations, Toronto Market, High-Rise Developments.
