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Position Summary

As a key member of our leadership team, the Director of Customer Solutions and Distribution Centre Operations plays a pivotal role in providing strategic direction, operational expertise, and leadership to our Customer Solutions and Distribution Centre teams. The successful candidate will collaborate closely with internal and external stakeholders to drive operational excellence and support the growth of all KTI business units with a strong customer-centric focus.

In leading this team, you are responsible for overseeing all facets of order execution, including order management, procurement, vendor engagement, inventory control, quality management and logistics. Central to this role is the ability to grasp changing business requirements and implement enhanced processes and efficiencies. Building and developing a high performing team through leadership, coaching and mentorship is critical for success.

This role demands a strong understanding of ERP solutions and will be a champion for technological solutions to enhance business efficiencies, improve inventory controls, and enhance traceability.

Duties and Responsibilities

Develop and implement strategic initiatives to optimize customer solutions and distribution centre operations in alignment with business objectives.

• Drive continuous improvement efforts to enhance processes, efficiencies, and overall performance.
• Lead the Customer Solutions team to ensure flawless order execution, including order management, procurement, vendor engagement, inventory management, and logistics.
• Build and develop a high-performing Customer Solutions and Distribution Centre team through effective leadership, coaching, and mentorship.
• Foster a culture of accountability, collaboration, and continuous learning within the department.
• Partner with internal stakeholders (such as sales, finance) to support business growth and achieve business objectives.
• Cultivate strong relationships with external stakeholders including vendors, suppliers, and customers to drive collaborative partnerships and service excellence.
• Maintain and enhance the Quality Management System and establishing clear and concise standard operating procedures.
• Promote a Health & Safety culture within Operations.
• Any other duties which may be assigned to you from time to time by your manager

Qualifications

• Bachelor's degree in business administration, supply chain management, logistics, or a related field
• Extensive experience (8+ years) in customer solutions management, distribution centre operations, or supply chain management, with a proven track record of leadership and achievement.
• Demonstrated ability to lead and develop teams, fostering a culture of excellence and continuous improvement.
• Experience with ERP systems (ideally NetSuite), warehouse management systems (WMS), and other relevant technologies.
• Proficiency in data analysis and using insights to drive decision-making.
• Excellent interpersonal and communication skills, with the ability to collaborate effectively across functions and levels.

Location: Aurora, Ontario

Travel: Occasional (<3 times per year) to Western Canada

KTI Limited is an equal opportunity employer that thrives on a diverse, barrier-free, and inclusive environment welcoming applications from all.

KTI Limited is committed to providing a barrier-free environment for our employees, customers, job applicants, and visitors who enter our premises, contact us, or access our information. As an organization, we commit to applying the principles of dignity, independence, integration, and equal opportunity in the Accessibility for Ontarians with Disabilities Act Customer Service Standard, and the Integrated Accessibility Standards Regulation. KTI Limited understands the importance of ensuring the full inclusion of all individuals with disabilities by fostering an accessible and welcoming environment for all. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.

As part of our recruitment process, we employ artificial intelligence to evaluate applicants for this role. All candidates are assessed fairly based on their qualifications and relevant skills.

Requirements

• Work Permit