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30 days ago
reservations supervisor - hotel
Part Time / Full Time
Harrison Hot Springs Resort & Spa
Harrison Hot Springs, BC
30 days ago
hotel front desk supervisor
Part Time / Full Time
Espace 4 Saisons
Orford, QC
1 month ago
front desk hotel clerk
Part Time / Full Time
West Fraser Hospitality Ltd
Kindersley, SK
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reservations supervisor - hotel
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30 days ago
Harrison Hot Springs Resort & Spa
Harrison Hot Springs, BC
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reservations supervisor - hotel
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Job Description
Durée de l'emploi: Permanent
Langue de travail: Anglais
Heures de travail: 35 to 40 hours per week
Education:
Expérience:
Education
Secondary (high) school graduation certificate
Work setting
Hotel, motel, resort
201 - 400 rooms
Tasks
Co-ordinate activities with other work units or departments
Perform same duties as workers supervised
Prepare and submit reports
Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
Assist clients/guests with special needs
Co-ordinate, assign and review work
Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
Take, cancel and change room reservations
Respond to complaints of guests
Receive and record bookings for package tours
Provide staff training
Provide, arrange for, or refer guests to valet parking services
Provide information on hotel facilities and services
Process credit cards, vouchers and other payments
Process group arrivals and departures
Perform front desk duties
Make and confirm reservations
Ensure smooth operation of computer equipment and machinery
Confirm transportation and accommodation reservations
Co-ordinate work activities with other departments
Answer inquiries and provide information to customers
Answer electronic enquiries
Resolve conflict situations
Professionalism in customer service
Conduct sales calls
MS Office
Computer and technology knowledge
Internet
Security and safety
Basic security clearance
Work conditions and physical capabilities
Attention to detail
Fast-paced environment
Large workload
Tight deadlines
Work under pressure
Ability to work independently
Personal suitability
Accurate
Client focus
Initiative
Judgement
Organized
Team player
Ability to multitask
Punctuality
Time management
Employment terms options
Early morning
Evening
Experience
2 years to less than 3 years
Employment terms options
Morning
Day
Weekend
Health benefits
Dental plan
Disability benefits
Health care plan
Vision care benefits
Financial benefits
Group insurance benefits
Life insurance
Other benefits
Free parking available
On-site amenities
On-site housing options
Other benefits
Requirements
Work Permit
Apply Now
About
Harrison Hot Springs Resort & Spa
Harrison Hot Springs Resort & Spa in Harrison Hot Springs, BC
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