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Beverage Server

Casino Rama Resort

Part Time

Beverage Server

Orillia, Ontario (view on map)

Posted 25 days ago

Immediate Start

Job Description

Employment Type:



IMPORTANT: Bargaining unit members will be considered first for this position. Successful applicant must possess the skill, ability and knowledge required to perform this position.


Who We Are

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club.  In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at

Why Work For Us

Gateway celebrates and empowers those employees who made it all possible. A career at Gateway means great people, a great atmosphere and career advancement opportunities across our locations. Our employees thrive with ongoing training and leadership programs for all while working in an engaging and fun environment. Join us today! 


The Position

In the role of Beverage Server, this exciting and dynamic position provides a high level of customer service to our guests and ultimately assists our team's goal of creating a welcoming atmosphere that will bring our patrons back time after time.  If you enjoy and have proven beverage service experience then we are interested in hearing from you!


Key Responsibilities:  

  • Take beverage orders from patrons and serve drinks;
  • Maintain cash float and complete cash transactions with accuracy;
  • Complete cleaning duties of work areas and equipment as assigned;
  • Maintain a professional appearance as per company grooming policy;
  • Maintain a high level of professionalism, positive demeanor and service etiquette at all times;
  • Directly or indirectly provide for superior customer service and promote excellent employee relations with co-workers;
  • Assist with problem solving any potential guest or crew complaints and alert management on issues that need further follow up;
  • Develop and maintain a good understanding of  beverage knowledge;
  • Comply with Liquor License Act and adhere to all Casino Rama Policies and Procedures;
  • Maintain a professional appearance adhering to company and department grooming policy;
  • Perform all other duties as assigned.


What You’ll Require:       

  • Previous serving and up-selling experience in a fast paced environment preferred
  • Ability to use P.O.S (Point of Sale) and tender own transactions with accuracy;
  • Reliable and dependable work ethic;
  • Excellent verbal English communication skills; Ability to read and write in English;
  • Excellent time management skills; must have the ability to multi-task in a busy, fast paced work environment;
  • Must be able to push and pull a loaded beverage cart 5–20 lbs. force; frequent lifting of trays 2-25 lbs.; occasional lifting of water cases 35 lbs.;
  • Must be able to withstand frequent use of hands, wrists, arms, shoulders and back to grip, carry, lift, balance and extend in order to provide service;
  • Ability to walk and stand for prolonged periods (regular work shift 8 hours);
  • Ability to approach and engage customers without interfering with their gaming experience;
  • French language skills (verbal and written) are an asset
  • Must have or be able to acquire Smart Serve certification;
  • Must be able to acquire and maintain AGCO licensing;
  • All employees at Casino Rama are expected to:
    • Comply with the duties of workers or supervisors, as prescribed by Section 27 or 28 of the Occupational Health and Safety Act.
    • Comply with all applicable Casino Rama Occupational Health and Safety policies, procedures and protocols.
    • Demonstrate a positive health and safety attitude to ensure Casino Rama continuously provides a safe entertainment destination for patrons and co-workers.  


What Is Next

Love what you see so far? For the best chance to hear from us, apply within 7 days of the posting date. Not the right fit this time? Follow us on our careers social media pages!


**Gateway will post/recruit in accordance with the terms and conditions of applicable Collective Agreements

Gateway is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.


"Play Smart"


To ensure that Casino Rama Resort is compliant with Provincial Regulations governing the age that you are able to enter/access a casino, no individuals that are under the age of nineteen (19) are permitted to access the Gaming Floor unless explicit approval has been received (i.e. hired as an employee). As such, we must conduct all interviews and meetings with applicant that are eighteen (18) years of age in either Casino Rama Resorts hotel or Kinoomaagewgamig Gii Teg (Administration Building). If this applies to you, please ensure that you are notifying the Recruiter associated with this job posting at the time of being offered to meet or being scheduled for an interview.


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