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Social Media and Digital Marketing Manager

Grand Villa Casino Burnaby


Social Media and Digital Marketing Manager

Burnaby, British Columbia (view on map)

Posted 8 days ago


Position at Gateway Casinos Corporate Office, Burnaby

Job Type: Full-time

Who We Are

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club.  In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at

 Why Work For Us

Gateway celebrates and empowers those employees who made it all possible. A career at Gateway means great people, a great atmosphere and career advancement opportunities across our 26 locations. Our employees thrive with ongoing training and leadership programs for all while working in an engaging and fun environment. Join us today! 

 The Position

The Manager of digital and social marketing leads the digital, web and social strategy and implementation for Gateway’s casino and brands across Canada -  including casinos, gaming, entertainment and food & beverage brands, with a large focus on the signature restaurants, Match Eatery & Public House and Atlas Steak + Fish.

 Using a focussed number of platforms and channels, and looking to ensure that our messaging is consistent and relevant, the Manager will collaborate with traditional marketing and creative teams to create cohesive digital campaigns, ensuring we are both reaching/growing our audiences, and establishing realistic metrics to measure our success in connecting with new and existing customers.

 Working closely with marketing directors and managers across Canada, the Manager will create digital, web and social strategic plans, budgets and metrics. The Manager will also oversee digital initiatives that aim to grow the database of customers. The manager will also work to provide best practices and training tools that are easily deployable in a de-centralized operating environment. 

 The Manager oversees a marketing co-ordinator and marketing administrator, and provides leadership to marketing staff in graphic design, public relations and community relations across Canada.  Together you will work to drive traffic and site visits through guest engagement on a number of channels, including Facebook, Instagram, GDN, and our owned websites.

 Key Responsibilities

  • Provide strategic leadership and direction on all digital, web and social initiatives across core business segments
  • Chairs the corporate digital marketing committee that oversees the digital, web and social planning and execution
  • Ensures sites and F&B outlets have robust digital, web and social plans and calendars that support site and corporate business objectives and all core business segments (food & beverage, casino, entertainment and sales)
  • Prioritizes projects for the digital team and leverages internal and external resources to ensure timely work flow
  • Participates in the quarterly and annual plans and reviews with corporate management to provide updates and progress reporting on digital campaigns
  • Attends monthly marketing for larger sites – and provides key updates, metrics on existing campaigns and direction on future plans
  • Develop paid digital campaigns in collaboration with the media agency and marketing colleagues
  • Manages collaboration for digital, web and social campaigns and budgets with other marketing colleagues that help sites and outlets achieve their business objectives
  • Manages relationship and projects with third party digital partners
  • Regularly liaises with site managers to understand site priorities and marketing initiatives
  • Provides leadership on best practices to integrate social into all corporate and site websites (develops and maintains a “best practice” model and training guide for sites and F&B outlets)
  • Ensures the competitive landscape in core business segments is actively being monitored
  • Provides quarterly insights and analytics reports along with recommendations to improve online performance
  • Diligently monitors internet, social pages, and referral platforms for company and brand reputation management
  • Uses experience to create new campaigns and tactics that will help drive the business
  • Ensures regular monitoring of all web and social channels to reflect current promotions, programming, artwork, content, and information etc. and that it is consistent across all platforms and channels
  • Performs routine online audits of all websites, social pages, referral platforms, and apps to ensure all ‘about’ and ‘profile’ information is current, correct, and relevant. Works with all digital teams and respective sites to update information and inform/educate sites as to proper use/management of various channels.
  • Become familiar with French Langue Services Act and maintain compliance for Gateway sites that are designated French.

 What You’ll Require

  • A high school diploma or equivalency
  • Google Analytics and AdWords certification preferred
  • A degree or a minimum of 5-7 years in digital communications, digital marketing, SEO marketing
  • Experience with social media content curation and ad campaign management
  • Experience with Adobe Creative Suite, Microsoft Office (Excel, Word, PowerPoint)
  • Experience with smart phone and popular social media Apps (Font Candy, Ripl, VSCO, iMovie, Cutstory, Canva, Spark Post, Facebook Page Manager)
  • Proven track record of taking ideas from conception through full execution, including measuring results
  • Excellent organizational, written and verbal communication, creative, and presentation skills.
  • Knowledge around brand, design, and restaurant/retail trends
  • Experience with content management systems (Wordpress is an asset)
  • Strong leadership and analytical skills
  • Experience in developing and implementing digital campaigns including budgets and metrics
  • Exceptional knowledge of internet, digital landscape, popular social media platforms, and mobile space
  • Ability to travel to various company properties including long distance trips to remote sites
  • Knowledge of email marketing best practices and Canadian Anti-Spam Legislation
  • Ability to work with minimal supervision, take initiative and problem solve independently
  • Ability to work under pressure and deal with last minute changes and issues with a great sense of urgency
  • Ability to work flexible hours as per operational requirements

What Is Next

Love what you see so far? For the best chance to hear from us, apply within 30 days of the posting date.

Not the right fit this time? Follow us on our careers social media pages!

Apply Now

Date Available: May 8th, 2019

Compensation: Competitive

Other Positions:

Requirements: , Work Permit Necessary

Contact Name: Lindsay Lin

Contact Position: Manager

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About Grand Villa Casino Burnaby

At Grand Villa, experience not one but, two high-energy casino floors with the newest and most exciting slot machines and table games featuring a brand new Poker room.

For higher stakes or private gaming salons, visit our luxurious Cypress Room.

We offer 7 delectable dining and lounge choices. Plus, enjoy live entertainment and stay at our luxurious Delta Burnaby Hotel and Conference Centre. Visit the Villa, it’s the centre of all the action!

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