Boulevard Kitchen & Oyster Bar

3.0

0.5

1.0

1.5

2.0

2.5

3.0

3.5

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5.0

1 review

845 Burrard St, Vancouver, BC

Boulevard Kitchen & Oyster Bar

3.0

0.5

1.0

1.5

2.0

2.5

3.0

3.5

4.0

4.5

5.0

1 review and 2 salaries

845 Burrard St, Vancouver, BC

Lead Host

Vancouver, British Columbia (view on map)

Posted 7 days ago

Job Description

Job Title: Lead Host
Location: Boulevard Kitchen & Oyster Bar
About Us: Boulevard is a premier dining destination known for its exquisite culinary offerings, exceptional service, and a sophisticated ambiance. We are seeking a dynamic, highly organized, and experienced Lead Host to join our team. As the first point of contact for our guests, you will play a pivotal role in delivering a world-class guest experience while overseeing the reservation process and front-of-house operations.

Key Responsibilities: (in partnership with the Reservations Manager)

Guest Relations & Front-of-House Leadership

• Greet guests upon arrival with warmth, professionalism, and personalized attention.
• Manage guest seating arrangements to ensure efficient use of space while maintaining an elevated guest experience.
• Anticipate guest needs, addressing any concerns or special requests promptly and professionally.
• Provide exceptional hospitality to all guests, reinforcing our commitment to world-class service.

Reservation Management

• Oversee all reservations, managing booking systems and optimizing seating flow for peak hours.
• Communicate with guests to confirm reservations, accommodating special requests and preferences when possible.
• Handle VIP reservations ensuring tailored service and a seamless dining experience.
• Work closely with the management and kitchen team to manage guest flow, ensuring efficient service.

Team Leadership & Collaboration

• Supervise and train front desk staff, fostering a culture of teamwork professionalism, and hospitality excellence.
• Lead by example in maintaining high standards of service, cleanliness, and presentation.
• Coordinate with waitstaff, kitchen staff, and management to ensure smooth operation and exceptional guest satisfaction.

Operational Efficiency

• Oversee front-of-house logistics, ensuring timely seating and service of guests.
• Ensure proper communication between the front desk and kitchen to maintain timely and accurate service.
• Maintain reservation logs and track special requests for future reference.
• Ensure that special occasion requests (e.g., birthday celebrations, anniversaries, etc.) are properly handled.

Qualifications:

Experience:

• Minimum of 2 years of experience in high-end restaurant management or in a similar Lead Host/Reception role.
• Extensive knowledge of OpenTable reservation system and front-of-house operations.
• Experience with managing guest relationships, handling VIPs, and dealing with high-stress situations with grace.

Skills & Abilities:

• Exceptional communication and interpersonal skills, with the ability to build rapport with guests and staff alike.
• Strong leadership and organizational skills with an eye for detail and efficiency.
• Ability to multitask and prioritize in a high-pressure environment.
• Strong problem-solving and conflict resolution skills.
• Proficient in reservation management software.

Personal Attributes:

• Warm, approachable demeanor with a passion for hospitality.
• High level of professionalism and discretion, especially when handling VIP guests and confidential information.
• Flexible, adaptable, and able to thrive in a fast-paced, evolving environment.
• Passionate about fine dining, with a keen interest in food, wine, and hospitality trends.

Compensation & Benefits:

• Salary: Competitive salary based on experience.
• Benefits: Comprehensive benefits package, including health insurance, paid time off, and meal discounts.
• Professional Development: Opportunities for advancement and training in hospitality leadership.
• Work Environment: Join a dynamic and innovative team in a supportive, respectful environment with a strong commitment to excellence.