Now Hiring: Shift Lead

Location: Onda by Casereccio – Olympic Village, Vancouver

We're looking for an experienced, motivated, and hands-on Shift Lead to join our growing team! If you're passionate about hospitality, enjoy leading by example, and thrive in a fast-paced café and restaurant environment, we'd love to hear from you.

About the Role

As a Shift Lead, you'll play a key role in the day-to-day operations of the café, ensuring exceptional guest experiences while supporting and motivating the team. You'll be responsible for maintaining service standards, overseeing daily operations, and assisting management in creating a positive and efficient workplace.

Key Responsibilities

• Lead and support the team throughout each shift.
• Ensure outstanding customer service and guest satisfaction.
• Coordinate front-of-house operations, including hosting, service, and barista stations.
• Assist with opening and closing procedures.
• Monitor cleanliness, food safety, and health & safety standards.
• Handle guest concerns professionally and efficiently.
• Train, coach, and support new and existing team members.
• Maintain a positive, energetic, and collaborative work environment.
• Communicate effectively with management regarding daily operations and any issues that arise.

Minimum Requirements

• Minimum 1–2 years of hospitality or restaurant experience, with leadership or supervisory experience preferred.
• Serving It Right certification (required).
• Valid Canadian Work Permit or legal authorization to work in Canada.
• Strong leadership, communication, and interpersonal skills.
• Ability to remain calm and organized in a fast-paced, high-volume environment.
• Excellent problem-solving and decision-making abilities.
• Flexible availability, including evenings, weekends, and holidays.
• A positive attitude, professional appearance, and commitment to delivering exceptional hospitality.

What We Offer

• Staff meals.
• Competitive wages.
• Opportunities for growth and advancement within Casereccio Hospitality Group.
• A fun, supportive, and dynamic team environment.
• Ongoing training and development.
• A vibrant workplace culture focused on quality, teamwork, and genuine hospitality.

At Casereccio Hospitality Group, we believe great hospitality starts with great people. If you're ready to take the next step in your hospitality career and become part of a passionate team, we'd love to meet you.

Apply today and grow with us!