Peter Cellars in an intimate 30 seat full service pub located in the basement of the Mono Cliffs Inn, a heritage building in Dufferin County. Building on an almost 40 year history, the role of Pub Keep is a unique position within the Mono Cliffs Inn restaurant. We are looking for someone that has a foundation of inspirational leadership and passion for excellence our dynamic management team. You will be responsible for driving the business forward while overseeing a wide range of activities from day to day operations, staff training and guest engagement, the Pub Keep is ultimately responsible for leading the pub's daily success while upholding the beloved Mono Cliffs Inn’s brand image and values.
Pub Keep Job Description
You will be a manager, bartender & server all in one! (with a support staff). As the face and personality of the pub, you are responsible for the overall dining experience of each guest. The Pub Keep plays a key role in creating the vibe and an environment where our guest feels relaxed and engaged. Be yourself, have fun and create a memorable and lasting impression whereby every one of our guests cannot wait to come back. Your passion for the guest experience is the cornerstone of our success.
Pub Keep Key Roles
Be enthusiastic, professional, and hospitable
Ensure every guest leaves wanting to return by providing a hospitable guest experience
Provide the guest suggestions/recommendations for food and beverages based on their wants or needs
Possess a sincere attitude to be of service to others with a desire to succeed
Beverage recipe adherence and inventory management to standards
Pub cleanliness including all bar equipment, tools, and surfaces
Proactive Planning: manage and maintain appropriate inventory levels for beverage, wine and front of house operational supplies
Passion for Guest Experience: provides exemplary guest service and builds relationships with guests to set the standard for employees
Time Management: effectively manages time to achieve business goals while satisfying the guest service needs
Communication: Provides clean, open, and consistent communication with the guests and staff. Actively listens and receives feedback.
Problem solving: Responsive, calm, creative and flexible to ensure operations continue to run smoothly in the face of the unexpected.
Duties & Responsibilities
Knowledgeable about Mono Cliffs Inn including all products, menus and promotions - be able to relate all information in appealing and informative manner to all guests
Table & bar service - taking orders, answering menu and beverage inquiries, explaining daily features, placing orders with kitchen while following all standards as it pertains to each task
Delivery of food and beverage to tables in the pub dining area
Processing bills and taking payment
Handling guest concerns with and without the support of the management team
Providing the highest quality of service at all times in all guest interactions
Clearing, setting, polishing, and cleaning tables, glassware and utensils
Preparation and cleanliness of the bar area and equipment before, after and during each service
Proper adherence to all cash handling procedures as outlined in company policies
Correct use of POS system, adhering to all company standards and policies
Preparing alcohol or non-alcohol beverages for bar and restaurant patrons
Mix ingredients to prepare classic and specialty cocktails – ensure consistent adherence to recipes
Ensure consistent inventory through regular inventories and recipe adherence – maintain liquor and bar supplies
Communicate any low stock or product availability updates to the General Manager
Maintain highest level of cleanliness on all bar surfaces including counters, tools, and equipment
Ensure safe and responsible alcohol service as per all Smart Serve Regulations
Count and reconcile bar float and daily transactions
Ensure food is presented with exceptional level of detail prior to delivering to guests
Ability to prioritize and stay organized in a high-paced environment
Minimum of 2-year related bartending/management experience
Minimum of 5 years’ experience in a full-service restaurant environment
Fluency in English both written and verbal
Ability to work flexible hours including mornings, days, evenings, nights, weekends and holidays
Must be able to carry and lift items weighing 40lbs, must be able to stoop and bend
Must be able to stand and move for extended periods of time to continuously perform essential job functions
Current and valid Smart Serve certification
A charming country inn restaurant and pub on the edge of Mono Cliffs Provincial Park. We are a high volume restaurant with a rich history of nearly 40-years of successful service. The "Cliffs" is currently under new ownership with a renewed excitement and vision for the future.
The Mono Cliffs Inn is comprised of an intimate 55-seat dining room, 35-seat event space, a one of a kind 30-seat pub named Peter Celllars and a private wine cellar. We also have a seated deck during the warmer months.
We have a dedicated, passionate and friendly team and we can't wait to meet you. All we ask is that you have a strong work ethic, a passion for the industry, great communication skills and are an overall nice person :)