Responsibilities:
• Oversee daily restaurant operations with a focus on efficiency, accountability, and service consistency.
• Manage recruitment, training, scheduling, and performance evaluations to maintain a disciplined team.
• Control costs and achieve budget targets through tight oversight of inventory, payroll, and labour management.
• Implement and enforce operational procedures, including menu setup, pricing, coursing, and POS (Micros) programming.
• Uphold strict compliance with food safety and sanitation standards.
• Lead guest relations by resolving concerns directly, ensuring service recovery, and maintaining brand standards.
• Drive revenue through focused upselling of wine, beverages, and premium add-ons to enhance the guest experience.
• Support menu development and operational adjustments as required.
Requirements:
• Proven experience as a Restaurant Service Manager.
• Comprehensive understanding of restaurant financials, labour control, and compliance standards.
• Demonstrated ability to lead, discipline, and motivate a diverse team in a demanding environment.
• Strong command of English with excellent communication and documentation skills.
• Able to work long, irregular hours including early mornings, weekends, and late evenings.
• Physical capability to lift up to 50 lbs.
• Hands-on, detail-oriented, and uncompromising when it comes to operational standards.
• Hotel catering experience with booking events from start to finish.
Tucked inside the Pinnacle Hotel at the Pier, our local lounge is situated in the heart of Lower Lonsdale’s Shipyards District in North Vancouver. Offering a modern flare to West Coast favourites, we're inspired by BC’s natural abundance of seafood and fresh, sustainable ingredients. From daily breakfasts and weekend brunches, to casually elegant business lunches and signature dinners, enjoy personalized service and relaxed west coast dining.
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