44 Customer Service Representative jobs in Canada

Bartenders are responsible for several functions including, but not limited to, providing exceptional customer service to all guests in a prompt and friendly manner, following all laws and regulations regarding liquor service, stocking the bar and cooler, setting up and taking down the bar completely, and preparing all the bar syrups, and garnishes.

WHO WE ARE

Welcome to the Well! Calgary staple, National is coming to Toronto! Bordering Front, Spadina and Wellington, the Well complex offers a variety of retail and restaurants in the heart of Downtown Toronto. At National, we have created one of the best places to eat, drink and play. Enjoy our arcade area where you can compete amongst friends or bowl a few frames in our bowling alley.

WHAT WE OFFER

• Competitive Hourly Wage
• Gratuities
• Access to food and beverage discounts

WHAT YOU'LL DO

• Create, mix, pour, garnish, and serve alcoholic and non-alcoholic beverages for the bar and restaurant guests.
• Consistently execute drink production principles and practices, ensuring that all recipes and practices are followed.
• Provide the highest level of customer service to all guests, while maintaining a personable and professional image representative of the restaurant’s values.
• Building and maintaining regular clientele.
• Adapt to different personalities of clients, vendors, and coworkers to maintain high service levels and efficient operations.
• Ensure all services and orders delivered within the bar operation are charged for correctly.
• Maintain effective cost and portion controls to meet profit goals.
• Ensure all surfaces and equipment are kept clean and in excellent condition through personal inspection and by following the restaurant’s preventative maintenance programs.
• Ensure drink times are in line with the restaurant guidelines.
• Assist in table service as a main duty.
• Assist in placing product orders and ensure fresh product through a detailed and updated order guide.
• Fully understand and comply with all federal, provincial, and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees, and guests.
• Work overtime when needed and assist the workload of others. Execute ad-hoc administrative and operational duties are required.

WHAT YOU HAVE

• 1 year high volume bartending experience is required.
• Strong English communication skills with ability to establish and develop relationships with team members, partners, and customers.
• Basic knowledge of dining room and service procedures and functions.
• Basic math skills, can handle money, and operate a point-of-sale system.
• Valid liquor service certification.
• Ability to maintain professionalism, control, and composure in difficult and stressful situations.
• Ability to work in a standing position for long periods of time.
• Capacity to safely lift and easily maneuver potentially heavy trays of food and drinks.
• Must be over 18 as alcohol service and open scheduling availability is a requirement.
• WHO YOU ARE
• Personable, upbeat, and confident individual with a problem-solving mindset.
• Team player with great multi-tasking skills and eager to learn.
• Well organized with a strong attention to detail and exceptional time management.
• Takes ownership of duties, shows initiative and is proactive.
• Leads by example with a positive attitude, great personal hygiene, a high level of dress, and a welcoming demeanor.
• Flexible: must be willing to work a variety of hours, including days, evenings as well as weekends and holidays based on the business needs.

Licenses & Certifications

• Preferred First Aid
• Smartserve 
• WSET Level 1 Beer
• WSET Wines Level 1

Requirements

• Smart Serve
• Work Permit