About Us
Wentworth Hospitality Group is a leading hospitality group in Canada. We pride ourselves on our attention to detail, continuously innovating and improving, we strive to set new standards in the hospitality industry. At Wentworth, we are more than just a place to stay or dine; we are a destination where lasting memories are created, and guests feel genuinely appreciated and at home.
Wentworth Restaurants Inc. is a division of the Wentworth Hospitality Group, which features four standout Vancouver restaurants and will soon open another location. Homer St. Cafe & Bar, in Yaletown, offers Michelin-recommended comfort food, highlighted by its signature rotisserie chicken. Tableau Bar & Bistro, in Coal Harbour, serves award-winning French cuisine with a West Coast twist. Maxine’s Cafe & Bar, on Burrard Street, blends Soho charm with European bistro flair, offering vibrant all-day dining. Folietta, in Grandview-Woodlands, showcases Italian-inspired dishes made with fresh West Coast ingredients.
We look forward to you starting your career with Wentworth!
Position Summary
The Manager plays a key role in ensuring seamless daily operations that contribute to an exceptional dining experience. With a strong background in both front and back-of-house restaurant functions, this role requires a hands-on approach to guest engagement, team coordination, and operational oversight. The Manager is committed to delivering outstanding service and maintaining a high-performance environment. This position reports to the General Manager, with directions and instructions from Senior Management and the Owners at times.
Position Responsibilities
Front of House
- Coordinate daily Front of the House and Back of the House restaurant operations
- Execution of outstanding food & guest service
- Respond efficiently and accurately to customer complaints
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Ensure compliance with sanitation and safety regulations
- Control operational costs and identify measures to cut waste
- Executes the pre-shifts
- Innovate new ways to capture sales
- Motivate & inspire leadership around sales
- Demonstrate an ‘Anything is Possible’ mindset: dream big and play big
- Emulate behaviour that drives sales by being on the floor, chatting with guests and help where necessary; no job is too small
- Other duties as assigned
People
- Ensure all team members understand and maintain operating standards.
- Motivate team members toward next-level guest service.
- Address guest concerns, seeking positive resolutions.
- Assist to train new hires and encourage continued development for existing employee
- Ensure brand service standards and proper dress code is always intact
- Promote a positive team culture with a "can do" attitude
- Promote a passionate and competitive sales-driven environment
- Demonstrate, promote, and live by our Leadership Values
Place
- Demonstrate and promote a professional atmosphere that sustains top employee and guest safety standards
- Maintain a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures, complying with health and legal regulations
- Ensure a safe workplace in compliance with WorkSafe BC
Profit
- Limit promo & Q.S.A. bills
- Find new ways to increase profit
- Find new ways to improve systems & efficiency
- Waste, spillage, portion control
- Achieve Labour budgets every shift
- Bar checks- non alcohol, limes, juice, 86'd product
- Ensure sales forecasts are accurate, realistic, and achieved every shift
Experience & Qualifications
- Education: A post-secondary degree ideally in business management or hospitality.
- Experience: 2-3 years prior experience in the restaurant industry.
- Ability to work varied hours
- Knowledge about driving sales and meeting financial goals
- Results driven individual with demonstrated record of prior success
- Excellent interpersonal skills with guests and employees
- Conflict resolution skills
- Customer service focus and quality orientated
- Adaptable and flexible
- High energy level, with a tolerance for stressful situations
- Understanding of basic accounting principles and budgets
- Able to successfully coach and manage people
- Driven toward personal development
- Computer Skills: Good knowledge of Word, Excel, Outlook, and POS systems
Physical Requirements
The Manager requires being on your feet for extended periods, including walking, standing, and moving throughout the restaurant and dining areas. Team members must be comfortable working in a dynamic, fast-paced environment that may include exposure to varying temperatures and crowded spaces. Physical capabilities should include the ability to lift and carry up to 20 lbs. independently, bend, reach, and perform tasks requiring fine motor skills
Work Schedule
This full-time salaried position generally works eight-hour days. The specific work hours during the workday may be determined through mutual agreement, allowing for flexibility as needed. This position requires employees to work overtime and weekends on occasion and may be required to respond to emergency situations.
Additional Information
Wentworth is an equal-opportunity employer who offers competitive compensation packages. We thank you for your interest in this position but only those who are short-listed for an interview will be contacted.
