Head Shift Captain
Blacksmith Bakery

The Head Shift Captain is a hands-on leader responsible for overseeing daily café operations and guiding the team to deliver exceptional service, product quality, and hospitality that reflect Blacksmith Bakery’s standards. This role acts as the leadership presence on the floor, supporting all departments: Front of House, Pastry, Culinary, and Dish - while ensuring the café runs smoothly, efficiently, and professionally at all times.

This position is ideal for a confident communicator, proactive problem-solver, and natural team leader who takes pride in organization, accountability, and cultivating a positive, high-performing team culture.

Key Responsibilities

Operations & Floor Leadership

• Lead daily shift execution, ensuring all opening, closing, cleaning, and supervisory routines are consistently followed

• Maintain a strong, visible presence on the floor; continually monitor service flow, cleanliness, and guest experience

• Ensure the café environment remains clean, organized, and welcoming, including timely bussing, floor upkeep, and hourly restroom checks

• Keep both showcases fully stocked, clean, and visually appealing at all times

• Submit required showcase photos at designated times
  
  

Guest Experience & Service Standards

• Ensure every guest is greeted and served according to Blacksmith Bakery hospitality standards

• Promptly and professionally resolve guest concerns or complaints, escalating to the General Manager when necessary

• Foster a culture of warmth, urgency, and excellence in service
  
  

Team Leadership & Accountability

• Delegate tasks effectively and keep the team focused and productive throughout the shift

• Assign additional duties or cleaning tasks during slower periods to maintain operational readiness

• Train and onboard new team members and provide ongoing coaching and development to all staff and Shift Captains

• Support performance management, feedback, and discipline processes in partnership with the General Manager

• Model professionalism, positivity, and accountability at all times
  
  

Scheduling & Inventory

• Manage daily staffing needs, including shift coverage, sick calls, and approving shift swaps while monitoring labor and overtime

• Oversee Front of House ordering and inventory to ensure adequate product and supply levels

• Coordinate with Culinary and Pastry teams for shared supplies including paper goods, cutlery, and cleaning materials
  
  

Administrative & Communication

• Execute opening and closing cash handling procedures

• Communicate clearly and professionally across all channels

• Stay current with management communications and actively participate in team updates

• Escalate operational issues or concerns promptly to the Store Manager, GM, or Ownership

Schedule: Wednesday-Sunday (time of day may vary depending on candidate’s availability)