Job Title: Floor Manager
Job Summary:
We are seeking an experienced and organized Floor Manager to oversee daily operations, supervise staff, and ensure excellent customer service. The Floor Manager will be responsible for maintaining operational standards, managing team performance, and ensuring a smooth workflow on the floor.
Key Responsibilities:
Supervise daily floor operations and staff activities
Assign duties and manage staff schedules
Ensure high standards of customer service
Handle customer complaints and resolve issues promptly
Monitor cleanliness, safety, and operational standards
Coordinate with management to achieve business goals
Train, guide, and motivate team members
Requirements & Qualifications:
High school diploma or equivalent (required)
Diploma or degree in Business, Hospitality, or related field (preferred)
Minimum 2–5 years of experience in a supervisory or floor management role
Strong leadership and communication skills
Ability to work under pressure and manage multiple tasks
Basic computer skills (POS systems, MS Office)
Flexible availability, including weekends and holidays
Preferred Skills:
Problem-solving and conflict resolution abilities
Strong organizational and time-management skills
Customer-focused mindset
