Are you looking to join a one-of-a-kind, mega awesome team? Are you super-friendly with a strong attention to detail? Do you love the satisfaction that comes with solving a problem or correcting an error? Are you a self-starter who loves being on the front lines playing a pivotal role in creating an inviting, honest and kind atmosphere for members?
We are currently looking for an energetic team player to join our newest Contact Centre Team as a Contact Centre Manager. The User Contact Centre Manager is responsible for the management and the supervision of the Be Well and Retail Solutions Contact Centre teams. The Contact Centre teams have the responsibility to help our consumers with any technical issues that they could encounter using Be Well and other direct to consumer applications. Following Standard Operating Practices (SOPs) the team will aim at resolving the consumer issues immediately or to escalate it to the Level 2 Technology Support team.
This in a 1-year contract.
The role work Monday-Friday, 9am-5pm with additional hours as required.
Job Responsibilities
Problem Management:
Performance Criteria:
Qualifications
Assets: