Job Title: Floor Operations Supervisor Reports To: Restaurant Director Job Summary: We are seeking a highly motivated and experienced Floor Supervisor to join our esteemed team at Piva Modern Italian. The Floor Supervisor plays a critical role in ensuring the smooth and efficient operation of the dining room while providing exceptional guest service. This position requires strong leadership, organizational skills, and a deep understanding of fine dining service standards. Responsibilities: - Guest Service Oversight: - Supervise and guide the service team, ensuring all guests receive exceptional service throughout their dining experience. - Monitor guest satisfaction and address any concerns or issues promptly and discreetly. - Ensure all service standards are consistently met, including greeting guests warmly, taking accurate orders, and delivering food and beverages promptly and professionally. - Assist servers with challenging situations, such as handling guest complaints or resolving service issues. - Team Leadership & Management: Lead, motivate, and mentor the service team, fostering a positive and productive work environment. - Schedule and assign shifts, ensuring adequate staffing levels to meet service demands. - Conduct performance reviews and provide constructive feedback to servers. - Assist with the training and development of new service staff. - Maintain a positive and professional working relationship with all members of the restaurant team. Restaurant Operations: - Assist with daily restaurant operations, including setting up the dining room, managing reservations, and ensuring smooth service flow. - Monitor service pace and adjust staffing levels as needed to ensure efficient and timely service. - Assist with inventory management and ordering of service supplies. - Ensure compliance with all health and safety regulations. Quality Control: - Conduct regular quality checks on food and beverage service, ensuring proper presentation and temperature. - Monitor the cleanliness and presentation of the dining room and ensure all areas are maintained to the highest standards. Qualifications: -Proven experience as a Floor Supervisor or in a similar supervisory role in a fine dining restaurant. - In-depth knowledge of fine dining service standards, including table service, wine service, and guest etiquette. - Excellent communication, interpersonal, and leadership skills. - Strong organizational and time management skills with the ability to multitask effectively. - Ability to work well under pressure in a fast-paced and demanding environment. - Strong problem-solving and decision-making skills. - Passion for providing exceptional guest service and exceeding expectations. Benefits: - Competitive wages - Opportunities for professional growth and advancement within the company. - The opportunity to work in a prestigious and rewarding environment with a passionate team. - Complimentary meal and discounts.
Stylish, contemporary Italian restaurant offering modern Italian fare with local ingredients.
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