Front of House Floor Leader & Manager in Training

Title: Floor Leader

Reports To: General Manager

Position Summary
The Floor Leader is responsible for overseeing daily front-of-house operations during service, ensuring exceptional guest experiences, strong team performance, and smooth service flow. This role acts as the primary support for staff on the floor, leading by example and maintaining operational standards.

Key Responsibilties:
Leadership & Team Support

• Lead by example in professionalism, service standards, and work ethic

• Support servers, bartenders, hosts, and support staff during service

• Provide coaching, guidance, and real-time feedback to team members

• Assist with training and onboarding new staff

• Help resolve team conflicts in a professional and timely manner

• Foster a positive, respectful, and accountable team culture

Guest Experience

• Ensure every guest receives friendly, timely, and professional service

• Handle guest concerns or complaints promptly and effectively

• Support staff in managing challenging guest situations

• Engage with guests to build relationships and enhance the guest experience

• Monitor service quality and guest satisfaction throughout shifts

• Communicate gaps in training & provide tangible solutions for continuing to elevate our guest experience

Operations & Service Flow

• Manage the flow of service during peak and off-peak periods

• Monitor section pacing and workload balance

• Support hosts with seating plans and waitlist management

• Assist with food running, beverage service, and table support as needed

• Ensure service standards and timing expectations are met

• Communicate effectively with kitchen and bar teams

Standards & Compliance

• Ensure cleanliness and organization of dining and service areas

• Enforce health, safety, and sanitation standards

• Maintain company policies and service standards

• Ensure proper uniform and grooming standards are followed

• Monitor side duties and shift responsibilities

Administrative Support

• Assist with shift checklists and daily operational tasks

• Support inventory counts and supply organization as needed

• Provide shift feedback and report operational issues to management

• Assist with opening and closing duties

Qualifications

• Previous restaurant experience (typically 2–5 years preferred)

• Experience as a server or bartender required

• Strong leadership and communication skills

• Ability to remain calm under pressure

• Strong problem-solving and decision-making abilities

• Ability to multitask in a fast-paced environment

Core Competencies

• Leadership

• Communication

• Time Management

• Problem Solving

• Conflict Resolution

• Guest Service Excellence

• Teamwork