179 Customer Service Representative jobs near Burlington, ON, Canada

Love the Journey

As a 2023 Kincentric Best Employer, we approach the employee experience the same way we approach the customer experience. Buying a new home can be rewarding, challenging, and, ultimately, life changing. A new home is not just one of the largest purchases made in a lifetime; it becomes a defining part of the buyer. The employee experience is no different and our deep devotion to our people propels everything we do.

For us to deliver an unparalleled customer experience and drive the business with immense growth ahead, we require a unique mix of unbelievably rare people. We care first and foremost about talent and the unrelenting drive to defy the expectations set out ahead of us. To rise to the occasion, we consistently over-deliver, and live each day with a clear purpose of doing better than we did the day before.

Join the Fusion Team

We are seeking a dynamic and results-driven New Home Sales Professional to join our team and help us deliver on our customer promise.

As a New Home Sales Professional, you will be responsible for guiding prospective buyers through the home buying process, from initial lead generation to closing. Working out of our Model Homes, you will represent our brand and help our customers find their dream home while providing exceptional customer service along the way.

Working directly with our customers (homebuyers and investors) and realtor partners, this is an exceptional opportunity for those who have a passion for new home sales and customer service, all while driving results to achieve their sales goals and KPIs. The position will be mobile between several of our premium new home communities in the Guelph and KW area.

What You’ll be Doing:

• Act as a representative of Fusion Homes to guide prospective purchases and realtors through the new home buying process.
• Develop and implement creative strategies to identify and generate leads to expand our customer base.
• Welcome and engage with potential homebuyers as they enter the sales office or model home, fostering genuine connections to gain insight into their preferences and establish trust.
• Conduct initial needs assessments to understand the customer’s requirements and budget, providing them with expert guidance and support.
• Prepare and present Purchase and Sale Agreements, Amendments, and related documents with attention to detail and accuracy.
• Responsible for achieving all sales targets and KPIs results in their assigned community.
• Track customer interactions into CRM and prepare weekly traffic and sales reports.
• Attend weekly Sales & Marketing meetings at our Corporate Office in Guelph.

What You Bring to the Table:

• 5-7 years of experience in a sales role or equivalent, ideally in real estate/home sales.
• Outstanding customer focus and relentless drive to defy customer expectations.
• Highly driven with a demonstrated track record of exceeding sales targets.
• Able to multi-task in a fast-paced environment.
• Strong critical thinking, interpersonal and communication skills.

Why You Should Join Fusion:

• Competitive salary and performance-based bonus system.
• 100% employer paid benefits for you and your family members.
• Company cell phone provided.
• 4 weeks of vacation after just 1 year.
• Award-winning company culture.
• Numerous opportunities for growth and professional development.
• Exciting social events and Employee Recognition Program.
• Discounts on Fusion Homes plus first access.

Working Hours:

• Monday: 11:00am - 7:00pm
• Tuesday: 10:00am - 7:00pm
• Wednesday: 11:00am - 7:00pm
• Thursday: OFF
• Friday: OFF
• Saturday: 9:30am - 5:00pm
• Sunday: 9:30am - 5:00pm

Learn more about joining the Fusion team at https://fusionhomes.com/careers/

Fusion Homes is an equal opportunity employer that champions diversity and inclusion in the workplace. We are committed to providing barrier-free employment for all individuals, commencing with the hiring process. Should you require accommodations due to a disability at any point during your journey with Fusion Homes, please contact us via email at accessibility@fusionhomes.com. To learn more, please review our Accessibility Policy.

Requirements

• Work Permit