We are seeking an experienced industry professional to lead the FOH team in our Michelin Guide recognized restaurant in downtown Toronto!
Overview
The Front of House Manager is responsible for the leadership, coordination, and execution of all front-of-house operations. This role ensures a high standard of service delivery, effective team management, and a consistent, well-executed guest experience, while maintaining strong operational discipline and compliance. TouchBistro experience is an asset for this role.
Key Responsibilities
Operational Leadership & Service Delivery
- Lead and oversee daily front-of-house operations, ensuring service runs smoothly, efficiently, and to established standards
- Establish, implement, and continuously refine service standards and operating procedures
- Maintain a consistent, high-quality guest experience across all service periods
Team Leadership, Training & Development
- Supervise, schedule, and evaluate front-of-house staff to ensure optimal performance
- Lead onboarding and ongoing training, with a focus on service consistency, product knowledge, and professionalism
- Provide real-time coaching during service and structured feedback to support team development
Staffing, Scheduling & Labour Management
- Develop and manage staff schedules aligned with business needs and labour targets
- Monitor and control labour costs through effective scheduling and shift management
- Support recruitment efforts, including candidate screening, interviews, and onboarding coordination
Guest Experience & Communication
- Act as the primary point of contact for guest relations, resolving concerns promptly and professionally
- Foster a service culture rooted in attentiveness, clarity, and strong communication
- Ensure seamless coordination between front-of-house, kitchen, and ownership
Administration & Controls
- Oversee billing, cash handling, and front-of-house administrative processes
- Manage front-of-house inventory and ordering as required
- Maintain accurate records related to staffing, scheduling, and service operations
Compliance & Standards
- Ensure adherence to all health, safety, and provincial regulatory requirements
- Uphold cleanliness, organization, and operational readiness of the front-of-house environment
Events & Service Coordination
- Plan and execute private events and special service functions
- Coordinate logistics, staffing, and service flow to ensure successful event delivery
Strategic & Operational Collaboration
- Work closely with ownership to support operational planning, service improvements, and business strategy
- Contribute to continuous improvement initiatives across service, systems, and team performance
Qualifications & Experience
- Proven experience in a front-of-house leadership role within a full-service restaurant environment
- Strong leadership capability with demonstrated experience in training, coaching, and team development
- High level of organization with the ability to manage multiple priorities in a fast-paced setting
- Excellent communication skills, with the ability to coordinate effectively across teams
- Experience with scheduling, labour management, and cost control
- Strong problem-solving skills and ability to manage guest concerns with professionalism
- Working knowledge of health, safety, and regulatory requirements in Ontario
- Hands-on, service-driven approach with attention to detail and consistency
Core Competencies
- Leadership and Team Development
- Service Excellence and Guest Experience
- Communication and Coordination
- Operational Planning and Execution
- Organization and Attention to Detail
- Problem Solving and Decision Making
