Position:
F&B Manager
Reports To:
Director, F&B
OUR COMPANY
Parq Casino – Dive into the excitement at downtown Vancouver’s only casino!
At Parq Vancouver, you can find a beautiful casino with high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof. Parq is where locals and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city.
We are proud to celebrate Vancouver, its beauty, and its people, which we do through creating unique experiences and building relationships with locals, visitors and like-minded businesses.
OVERVIEW
Reporting to the Director of F&B, the F&B Manager’s main responsibilities are to oversee the entire Food and Beverage Department and its leadership team which consists of over 70+ team members. This leadership role will assist the Director of F&B in all Food and Beverage operations, customer service, employee development and financial management within the 24 hour operations of Parq Casino.
WHY WORK AT PARQ
- Extended Health and Dental Benefits
- RSP/RRSP Matching
- Employee and Family Assistance Program
- Tuition Reimbursement
- 20% off at Parq Food & Beverage Outlets
- Discounted rates at local businesses within the community
- Volunteer opportunities
- Employee Recognition Program
- Opportunities for growth and development
- Companywide events
- Refer a Friend Program
DUTIES AND RESPONSIBILITIES
- Oversee the entire day-to-day operations of the food and beverage department
- Promote teamwork, a positive atmosphere and delivery of excellent customer service
- Recruit, train & oversee and ensure all F&B Shift Managers complete assigned responsibilities
- Oversee the completion of Team Member evaluations, development, and training
- Resolve Team Member relations issues within the department.
- Oversee all employee discipline procedures, create and maintain effective union relationship
- Assist with the projection and delivery of accurate monthly and yearly financial reports
- Responding to, resolving or escalating guest issues
- Ensuring compliance with licensing laws, health and safety and other statutory regulations
- Assists in the development and implementation of special events and promotions.
- Liaising and communicating effectively with all appropriate departments
- Performing other duties and projects as assigned or directed
- Ensure completion of weekly scheduling and payroll of the F&B team.
- Knowledge of all promotions and events for the week/month.
- Responsible for management of inventory and labour costs
- Oversee the kitchen team to ensure a high food quality and service
- Enforce and ensure consistency on all company policies and procedures
- COS champion for the food and beverage department
- Team Member engagement and development
- Responsible for providing professional and exceptional customer service in accordance with established company standards
- Responsible for supervising, documenting and coaching all Team Members under your direct supervision to ensure they are adhering to the company customer service standards
- A key role in creating and executing company initiatives and action plans
QUALIFICATIONS AND EXPERIENCE
- Minimum 4-6 years experience in a Leadership/Management role, ideally in a fast paced Food and Beverage environment.
- Minimum 2 years’ experience in the Gaming, Hospitality, Hotel or Resort industry.
- Demonstrated ability to train, develop and lead the frontline leaders and front line team members to ensure operational success.
- Experience in a unionized environment is beneficial
- A background of culinary experience is beneficial
- Demonstrated ability to perform effectively in a team environment.
- Ability to work on one or more projects at one time, prioritize tasks and manage time wisely.
- Proven superior customer service experience
- Excellent communication, organizational, problem solving, and analytical skills required.
- Create and maintain a positive working environment
- Must have strong interpersonal, communication and employee relation skills.
- Strong computer knowledge including Excel, Word, PowerPoint and Outlook.
- Post- Secondary education an asset
- Flexible work schedule - duties, responsibilities, requirements and expectations pertaining to this role are subject to change as needed. Hours are determined by the needs of our 24/7 business
- Experience with food/beverage cost, labor cost and inventory controls
- Experience in managing large size teams (60+)
- Must have exceptional organizational, communication & leadership skills
- Familiar with a time and labour management system is ideal
- Proven track record of effective financial management
- Experience with a touch screen ordering system, mandatory
CERTIFICATES AND/OR LICENSES REQUIREMENTS
- Valid GPEB License
- BCLC Certifications
- Serving it Right Certification
- FoodSafe Level 1
PHYSICAL REQUIREMENTS
- Able to lift, handle, and transport materials that are over 20lbs
- Required to sit, stand and walk during working hours
At Parq Casino, we believe in fostering a culture of connection, care, responsibility and sustainability. We’re honored to be recognized with the Untapped 2022 Workplace Inclusion Champion Award for Medium & Large Businesses. We are committed to cultivating and preserving a safe, respectful and diverse work environment for all our associates. Parq welcomes all interested applicants to apply to our positions! If you require assistance or accommodation during the recruitment process, please contact us.
Parq Casino exists on the traditional, ancestral, and unceded territory of the xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səl̓ilwətaɁɬ (Tsleil-Waututh). We are committed to meaningful actions that engage with Indigenous communities, respect the history and culture of Indigenous Peoples, and advance reconciliation through Indigenous-supportive business practices.
